I am purchasing an intangible good from a stranger. The value of the good is $10,000. This is for an account with login info and 2FA. You can think of it not far off from a video game account that I am purchasing. I looked over the website for eligible items for buyer protection, but could not find a full list. I want to know that if this person does not provide the login credentials after I pay them, and I file a dispute, will this purchase be covered?
Thank you for contacting the PayPal Community Forum, and welcome as a new member!
No, you are not covered under Buyer Protection for this activity. This activity is against the User Agreement, and it is not safe to purchase this sort of information. Password, and authentication information should never be shared with another person. We would advise against the purchase, and similar purchases like this.
Hi Siobhan, thank you so much for your reply. Would you be able to point me to the clause in the buyer protection policy that has more information on this? I did some research but was unable to find specifics myself.
I am a bit unsure now because I have reached out to two different customer support representatives and explained the situation to them (once over phone and once over live chat). They both said I was protected and just need to mark the transaction as "Goods and Services". Let me know if you want me to provide a transcript of the conversation.
