PayPal_Siobhan2

Hi Guys,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   If you are still having difficulty using your PayPal account due to a limitation please reach out to our Customer Support team by phone, Facebook, Twitter or the secure message centre and we would be happy to assist.    - Siobhan  ... View more

Hi sdaldridge,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., email or phone and we would be happy to advise.   - Siobhan ... View more

Hi Daniid,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   I'm afraid we cannot assist with password issues over this forum. Please contact our Customer Support team by phone for further assistance.    - Siobhan  ... View more

You're welcome!    - Siobhan  ... View more

Hi hpt1989,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   The chargeback process is external to the PayPal system. The buyer's credit card issuer grants its members specific consumer protection which PayPal has no authority to replace or reduce. If a PayPal user initiates a chargeback with their credit card company we have no way of stopping the claim. I would recommend reviewing the Seller Protection Policy offered by PayPal to see if the service you are offering is covered - https://www.paypal.com/ie/webapps/mpp/seller-protection   - Siobhan  ... View more

We accept a copy of: - Utility bills (phone and broadband services, health insurance, gas, water, electricity, etc.) - Bank or credit card statements - Your driving licence. (Note: We can only accept a driving licence if: it shows your address, it's been issued within the last 12 months, and it's accompanied by another valid government-issued photo ID) - Your printed payslip.    We do not accept: - Invoices - Partial Documents.    Please note: The document must show your full name and address as registered on the PayPal account. The document cannot be older than 12 months and should be fully legible.   - Siobhan  ... View more

Hi dannydekker5,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   From your Community profile, I can see you are located in Bulgaria. We would be unable to change a Bulgarian bank account to USD on our system but you would also have the option to withdraw to a debit card associated with your bank account and we can change the card currency on PayPal to USD. Once this has been changed there will be no currency conversion applied.    - Siobhan  ... View more

Hi jjacksonjr45,   Thank you for contacting the PayPal Community Forum and welcome as a new member!    Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., email or phone and we would be happy to advise.   - Siobhan ... View more

I would recommend reaching out to our Customer Support team for further assistance. Please contact us by phone, Facebook, Twitter or through the secure message centre of your PayPal account.    - Siobhan  ... View more

I'm afraid you cannot use another person's bank account on your PayPal account and we must receive a proof of address for the account holder to comply with regulations. If you are unable to provide the information, I'm afraid the account will remain limited.    - Siobhan  ... View more

Hi AkenoNhial123,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   What error message do you receive when trying to send the payment?    - Siobhan  ... View more

Hi POWERPLAYER212,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   What error message do you receive when trying to use your card to make a purchase on your PayPal account?    - Siobhan  ... View more

Hi TerryTheGuy,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   The information provided in a dispute case will be available to view in the Resolution Centre. When the dispute case has been escalated to a claim, not all of the information is visible but you will be informed if additional information is required from you.    - Siobhan  ... View more

Hi jillincupboard,    Thank you for contacting the PayPal Community Forum!   Our Customer Support team will need to change the disputed amount for you. Please contact us by phone, email, Facebook or Twitter for further assistance.    - Siobhan  ... View more

Hi Pakdaddy,   Thank you for contacting the PayPal Community Forum and welcome as a new member!    Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., email or phone and we would be happy to advise.   - Siobhan ... View more

Hi Podgorica,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   I apologize for the confusion. Have you tried entering a 0 in front of the numbers as it is one digit short?    - Siobhan  ... View more

Hi Flame666,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   It will depend on the country your PayPal account is registered in as it is down to individual government regulations.    - Siobhan   ... View more

Hi VasileBAC,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   I'm sorry I am a little confused by your issue. Are you trying to add a new card to your PayPal account?    - Siobhan  ... View more

Hi Vall_lopez,    Thank you for contacting the PayPal Community forum.    I would recommend providing a copy of your bank/card statement. As the financial information on your PayPal account must belong to yourself, the name and address on your bank/card statement will match the information you have registered on your PayPal account.    - Siobhan  ... View more

Hi syachii,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   It sounds like they would like you to confirm the order email you received and the payment notification email you received from PayPal when you made the purchase. The merchant should also have these details as they would also receive a payment notification email from us.    - Siobhan  ... View more

Hi jay0285,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   It sounds like your card may have been de-activated on your PayPal account. When this happens, the card is still registered on the PayPal account so you will be unable to add the card again and our Customer Support team will need to re-activate it for you. Please contact our Customer Support team by phone, Facebook, Twitter or through the secure message centre.    - Siobhan  ... View more

Hi munoosuren,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   I am sorry to hear you are unable to add your bank account to your PayPal account. If you are still having difficulty adding the bank account information, please reach out to our Customer Support by phone and they may be able to add it for you.    - Siobhan  ... View more

Hi artwork1,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Yes, a full refund will be issued to you including the postage costs if you open an item not received claim and it is found in your favour.    - Siobhan  ... View more

Hi iy050d,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   The transfer from one PayPal account to another is instant.    - Siobhan  ... View more

Hi Kaze11,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   I would recommend reaching out to eBay directly and they will be able to tell you which option you should choose to ensure the funds are returned to you.    - Siobhan  ... View more

Hi,    Thank you for contacting the PayPal Community Forum.    I am sorry to hear you having difficulty accessing your PayPal account. Please unplug your wi-fi router box and leave it unplugged for approximately 5 minutes. Once it is plugged back in, it will reset the service and hopefully, this will allow you to access the PayPal account.    - Siobhan  ... View more

Hi Thomas835,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Have you received this bank transfer since your message? Did you make a transaction on PayPal around this time that may have been funded by this bank transfer?    - Siobhan  ... View more

Hi DYT,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   I understand a dispute on your PayPal can be concerning and especially when it is for a considerable amount of money. If additional information is required from you, you will receive an email notification advising you of this. If you need assistance regarding the dispute, please reach out to us on Facebook, Twitter, phone or email.    - Siobhan  ... View more