PayPal_Siobhan2

Hi Dragonjames,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Due to the coronavirus (COVID-19) emergency, our customer service staff is limited. If you are still unable to log in, I can only suggest that you try reaching out to us via the Help & Contact page on the bottom of the PayPal website. If you are seeing limited options at this time, try selecting “Password and account access” on the Contact Us Page. The phone icon should appear during hours of operation. Please keep an eye on the PayPal Help Center where you'll find up to date information on when our teams resume work at full capacity.     Apologies for any inconvenience.   Siobhan ... View more

Hi True_blue87,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   The seller will need to issue a refund through the dispute case. If the case shows as waiting for seller response, the seller has not yet confirmed they will issue a refund to you. Once this has been issued, you will see the status change on the claim and in the transaction details of the payment.    - Siobhan  ... View more

Hi Rnai,   Thank you for contacting the PayPal Community Forum and welcome as a new member!   This is incorrect and PayPal does not operate in this way. Please do not proceed with this sale.    - Siobhan  ... View more

Hi Tintravia,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   It will depend on the country your PayPal account is registered in as to whether this option is available to you.    - Siobhan  ... View more

Hi ESprido,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   It is not possible to re-activate the subscription, a new subscription will need to be set up with the merchant.    - Siobhan    ... View more

Hi Wyldraider,    Thank you for contacting the PayPal Community Forum!   You can report unauthorized activity on your PayPal account by following the steps provided in this link - https://www.paypal.com/smarthelp/article/how-do-i-report-unauthorised-paypal-account-activity--faq1988?app=searchAutoComplete   - Siobhan  ... View more

Hi tellmedisorda,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   If the phone was listed as used, you will be unable to provide a receipt for this and this step can be bypassed. You will be required to ship the item and provide the tracking information to PayPal. Once the funds are in your account, this is a successful transaction and unless the buyer disputes the payment you will be able to withdraw the funds when the limitation has been removed.    - Siobhan  ... View more

Hi CCgirl,    Thank you for contacting the PayPal Community Forum!   Please open a dispute for this transaction choosing the dispute reason as "Item not as Described". You can find steps on how to open a dispute here - https://www.paypal.com/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-wrong-faq957   - Siobhan  ... View more

Hi Merkchop,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Please cancel the Billing Agreement within your PayPal account by following the steps provided in this link - https://www.paypal.com/smarthelp/article/how-do-i-cancel-a-billing-agreement--faq2254?app=searchAutoComplete   - Siobhan ... View more

Hi Molifi,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Please review this link for information on how to link your PayPal and FNB accounts - https://www.fnb.co.za/forex/payments/paypal.html   - Siobhan  ... View more

Hi patrick322,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   If you've added your bank account to your PayPal account, you can move money from your bank account to your PayPal account for free. Here’s how: Below your PayPal balance, click Transfer Money. Under 'Money in', click Add money to your balance. Make a note of the payment details and log in to your online banking to make a payment to your PayPal account. Your money will arrive in your PayPal account within a few minutes. We'll email you when it arrives. Note: You don't need to have money in your PayPal account balance to make a payment. We can simply take the money from a bank account or card registered to your PayPal account.   - Siobhan  ... View more

Hi yubn93,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   If the buyer disputes this transaction on PayPal for an item not as described, we will review all aspects of the case details before making a decision on the case. The buyer may be asked to return the item to you using a tracked delivery service in order to receive a full refund.    - Siobhan  ... View more

Hi Kdhill1986,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   If you rejected the partial offer, there is no guarantee that the seller will offer this again as the decision has already been made to issue a full refund upon the return of the item. We do understand that as buyers are obliged to return the item using a tracked delivery service, this can be expensive. PayPal will assist with the return shipping costs and more information on this can be found here - https://www.paypal.com/us/smarthelp/article/can-i-get-free-shipping-on-a-paypal-return-faq3544?app=searchAutoComplete   - Siobhan  ... View more

Hi R__P,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   The fixed portion of the fee will no longer be refunded and you will be charged for this. In USD, this is 0.30.    - Siobhan  ... View more

Hi SimonsonTM75,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Please review this link for more information on how to close a dispute in your PayPal account - https://www.paypal.com/uk/smarthelp/article/how-do-i-close-a-paypal-dispute-or-claim-faq1782   - Siobhan  ... View more

Hi Pastro,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   If the fund's availability holds has been applied to your PayPal account, this will apply to all payments received and not only payments received for "Goods and Services". I apologize for the inconvenience.    - Siobhan  ... View more

Hi Jagmag,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., email or phone and we would be happy to advise.   - Siobhan ... View more

Hi Aspect12,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Please open a dispute on your PayPal account selecting "item not as described". For more information on how to open a dispute, please review this link - https://www.paypal.com/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-wrong-faq957   - Siobhan  ... View more

Hi FMSN,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., email or phone and we would be happy to advise.   - Siobhan ... View more

Hi rmessick02,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   I am sorry to hear your brother was not informed of how to correct the issue on his PayPal account.  From your messages, it sounds like your account has been limited. When an account is limited, this can be due to security reasons or to request additional information . Generally, the relevant team always lists the steps to remove the limitation in the Resolution Centre. Have you seen/completed them?   - Siobhan  ... View more

Hi Stampfan2018,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   If you are using a game console such as an xbox or playstation, a Billing Agreement is required in order to complete payments. You may need to reset the Billing Agreement in your PayPal account. For more information on this please review this link - https://www.paypal.com/smarthelp/article/what-is-a-billing-agreement-and-how-does-it-work-faq1848   - Siobhan  ... View more

Hi kayee,    Thank you for contacting the PayPal Community Forum!   It will depend on the country your PayPal account is registered in. Not all countries can fund a payment through their PayPal balance. If this option is available to you, it will appear on the checkout page.    - Siobhan  ... View more

Hi poa04mej,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Please ensure the date on your money pool is correct as this can cause payments to be denied. For more information on this please review this link - https://www.paypal.com/uk/smarthelp/article/setting-up-and-managing-your-money-pool-faq3709   - Siobhan  ... View more