PayPal_Siobhan2

PayPal_Siobhan2 · ‎Dec-10-2019

This would be due to the seller's preferences. A seller can decide on their PayPal account the funding sources they will accept payments from. Most sellers will choose the option of a card only. Unfortunately, we cannot change this. - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi yajairacortess1, Thank you for contacting the PayPal Community Forum and welcome as a new member! Please review this link for more information on the PayPal Cash Card deposits - https://www.paypal.com/us/smarthelp/article/when-will-my-direct-deposit-be-available-in-my-paypal-cash-plus-account-on-my-pay-day-faq4004?app=searchAutoComplete - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi NabilRoman, Thank you for contacting the PayPal Community Forum and welcome as a new member! From your profile, I can see you are located in Canada. The bank account is considered a funding option on PayPal, what error message do you receive when trying to make a payment and choose your bank account as the funding source? - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi Gox, Thank you for contacting the PayPal Community Forum and welcome as a new member! Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., email or phone and we would be happy to advise. - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi tammypoole381, Thank you for contacting the PayPal Community Forum and welcome as a new member! Has your card expired and you need to add a new card to your PayPal account? If the card has not expired, was a reason provided to you in the email on why this card may have been cancelled? - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi Lilspanky920, Thank you for contacting the PayPal Community Forum and welcome as a new member! Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., email or phone and we would be happy to advise. - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi AquaReka, Thank you for contacting the PayPal Community Forum and welcome as a new member! There should be a drop-down available for this section and you will be asked to select the closest topic to match the types of items/services you are receiving funds for. - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi Pazza50, Thank you for contacting the PayPal Community Forum and welcome as a new member! Do you still need assistance issuing a partial refund to the buyer? Have the funds been released into your PayPal account? - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi Ashique007, Thank you for contacting the PayPal Community Forum and welcome as a new member! I am slightly confused by your message. Do you need assistance adding a new card to a limited PayPal account? If you do, what error message do you receive when trying to add the card? - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi saminoor619, Thank you for contacting the PayPal Community Forum and welcome as a new member! Please do not continue with this sale. We will hold funds until valid tracking information is received but you will be able to see these funds in the pending balance of your PayPal account. If you are unable to see the funds in your account, this is a fraudulent buyer and we would not advise posting anything to the customer. - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi gamini1, Thank you for contacting the PayPal Community Forum and welcome as a new member! What error message do you receive when trying to withdraw the funds on your account? - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi vinny114, Thank you for contacting the PayPal Community Forum. I am sorry to hear you have not received your purchase. I understand you have already disputed this payment. If you have not received a response from the seller please escalate this dispute to a PayPal claim and we will take over communication with the seller. More information on the dispute process can be found here - https://www.paypal.com/uk/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi Millia, Thank you for contacting the PayPal Community Forum and welcome as a new member! Have you tried using a bank or card to make the payment? If you are able to use your PayPal account to complete other transactions and this is the only payment you are having difficulty with, it may be due to the selling preferences on the merchant's side. Merchants/Sellers can choose what funding sources they would like to receive payments from. The seller may have opted for bank or card payments rather than balance payments and this will prevent you from making the payment. - Siobhan

PayPal_Siobhan2 · ‎Dec-10-2019

Hi Guys, Thank you for contacting the PayPal Community Forum. The average response time-frame for a claim to be resolved is within 30 days. This time-frame may be extended if additional information is requested from the buyer or seller. I am sorry to hear did you not receive a satisfactory response when contacting our Customer Support through the message centre. You can also reach out to us via Facebook or Twitter if you need further assistance. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

This will apply to you if you wish to proceed with a claim in the small claims court against the merchant. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Yes, I understand. When PayPal offers its services to a country, we will work with local government and banking regulations to see what services we are allowed to provide within that country. Unfortunately, we do not currently have permission to allow customers in Nigeria to receive funds using PayPal. If this changes, it will be noted on the PayPal website. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

I'm afraid as this is a community forum, we have no access to the PayPal system. Have you tried the other contact options that are available for PayPal? If you click on the "Help" tab on the bottom of any PayPal website page, the contact options will be shown to you. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi MerylJ, Thank you for contacting the PayPal Community Forum and welcome as a new member! Yes, you will still be covered for Buyer Protection on this transaction. As it was made using the Guest Checkout Process and not your active PayPal account you will need to reach out to us by phone, email, chat, Facebook or Twitter for additional assistance. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi Guys, Thank you for contacting the PayPal Community Forum and welcome! Within Kenya, you can withdraw to a US Bank or an Equity Bank. These are bank account numbers only, withdrawal to a card is not accepted. You can use a card to fund payments when making a purchase on PayPal. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi Kristy_myf, Thank you for contacting the PayPal Community Forum and welcome as a new member! Please review this site for more information on how to additional checkout products to your website - https://developer.paypal.com/ - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi JHRAB, Thank you for contacting the PayPal Community Forum and welcome as a new member! Please review this site for information on how to add on PayPal buttons - https://developer.paypal.com/ - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi Rayhaak, Thank you for contacting the PayPal Community Forum and welcome as a new member! Can you please provide more information on the transaction? Are you sending funds to another person? What funding source are you using? - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi belloverdo3, Thank you for contacting the PayPal Community Forum and welcome as a new member! The charge will be converted as per the currency of the processing card. In this case, the Revolut cards are issued and regulated by a UK bank and the primary currency is in GBP so the funds will be processed in GBP. This will incur a currency conversion. The currency of your card can be changed on the PayPal account. If you process the majority of your payments in EUR, you can contact PayPal to request the currency of your card is changed from GBP to EUR. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

I am glad you were able to speak with our Customer Support team over the phone. They would be able to request an urgent escalation on their side. Please keep an eye on your email for an update. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi balazs_h, Thank you for contacting the PayPal Community Forum and welcome as a new member! Yes, this is the correct process when purchasing items through Paypal. We will always check your PayPal account balance first. If there are insufficient funds on your PayPal account balance, we will request the remaining amount from your back up funding source. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi Aldul, Thank you for contacting the PayPal Community Forum and welcome as a new member! Unless you are using prepaid/virtual cards there is no limit on how many times a day you can use a card. If a particular merchant will only accept payments via MasterCard and you only hold Visa cards on your PayPal account, you may be asked to add a new card. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi aparle, Thank you for contacting the PayPal Community Forum and welcome as a new member! From the error message, you received it appears the issue is not on your own account and the receiving PayPal account holder will need to contact PayPal. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi Mila808, Thank you for contacting the PayPal Community Forum and welcome as a new member! Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., email or phone and we would be happy to advise. - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi icellpros, Thank you for contacting the PayPal Community Forum and welcome as a new member! I would recommend reviewing this website for information on how to enable guest checkout through your store - https://developer.paypal.com/ - Siobhan

PayPal_Siobhan2 · ‎Dec-03-2019

Hi Pentrefelin, Thank you for contacting the PayPal Community Forum! You do not need to create a Business account if you are only using PayPal to purchase items and transfer funds occasionally. - Siobhan

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