PayPal_Siobhan2

Hi @Cescoast,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    Please do not add another person's financial information to your PayPal account, especially if that person is a minor. Any financial information registered on the account must be in your own name.    - Siobhan  ... View more

Hi @_Kelly-,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    Your mobile number may be required for the shipping/courier company.    - Siobhan  ... View more

Hi @pparker97,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    From your messages, it sounds like your account has been limited. When an account is limited, this can be due to security reasons or to request additional information. Generally, the relevant team always lists the steps to remove the limitation in the Resolution Centre. Have you seen/completed them? Once the steps have been completed the case will automatically transition to review, and you will be updated via email.    - Siobhan  ... View more

Hi @Cmdr_Tomski,    Thank you for contacting the PayPal Community Forum! Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi @NanK22,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

@Aquaqueen, thank you for your response. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. You do not need a case number in order to contact us.    - Siobhan  ... View more

Hi @Anonymous_User and @Aquaqueen,    Thank you for contacting the PayPal Community Forum.    The bank account will appear on the checkout page if it can be used as a funding source on that particular transaction. A recipient can choose which payment methods they will accept for payments, and some may decline to accept bank funded transactions. If you have been asked to add a debit/credit card to your account in order to complete the payment, this may be the only acceptable funding source. Information on how to add a card to your PayPal account can be found here - https://www.paypal.com/smarthelp/article/how-do-i-link-a-debit-or-credit-card-to-my-paypal-account-faq826   - Siobhan  ... View more

Hi @ Il_Prete_Rosso,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    If your account has been permanently limited the funds will be held for 180 days to cover any claims, or chargebacks that may be opened on transactions you have received. Once the funds are eligible for withdrawal you will be notified via email, and advised to log in and withdraw the funds. The limitation will remain on the account, and will not be removed.    - Siobhan  ... View more

Hi @James4422,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    I am sorry to hear this. Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan        ... View more

@Niyonzima1,    Thank you for your response. In this case the card may not be fully removed from the old account. Please also be advised that most virtual cards are not compatible with PayPal. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi @Asep123,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    From your Community profile I can see you are located in Indonesia. Please be advised within Indonesia you can use your PayPal balance to send funds, if the receiver accepts payments via the balance. It is not possible to fund payments using your bank account, and you will need to add a debit/credit card to fund purchases if you do not have a positive balance.    - Siobhan  ... View more

Hi @Illfury,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi @AlexBee108,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi chammir,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    If the details do not match, or the information is complete, a limitation may be placed on your PayPal account requesting additional information/documentation from you. Once you comply with the limitation requests, and the information is verified, the limitation will be removed. Please ensure the details registered on your PayPal account match the details registered on your IRS account going forward.    - Siobhan  ... View more

Hi GodenyB,    Thank you for contacting the PayPal Community Forum, and Welcome as a new member!    Please clear your cache and cookies and attempt to enter the amount using a different browser. If you are using the app, please ensure you have Location Settings switched on within your mobile device. If you are still experiencing difficulties, I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.   - Siobhan  ... View more

Hi @Tinesia,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi @Abuzaid88,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi @BenGeva and @Niyonzima1,    Thank you for contacting the PayPal Community Forum.    A card can be added to a maximum of 3 PayPal accounts. If the card you are trying to add has already been registered on 3 accounts, despite being removed, it will not allow you to use the card on any new subsequent accounts. If this is the case, please use an alternative bank/card on your PayPal account.    - Siobhan  ... View more

Hi @Dhang2 and @Tiney11,    Thank you for contacting the PayPal Community Forum.    I am sorry to hear you are experiencing difficulties accessing your PayPal account. For security reasons, we are unable to assist with access issues over a Social Media forum. Full verification is required before access assistance can be given and this verification can only be given over the phone. If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.   - Siobhan  ... View more

Hi @ubozkurtm,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!   If the item returned to you is different than what you originally posted, or is defected/damaged, you can appeal the claim decision. If the claim is still opened, you will see an option to provide new information to the case and please include photos of the item you received. If the claim is closed, please review this link for information on how to appeal the case decision - https://www.paypal.com/smarthelp/article/how-can-i-appeal-paypal%E2%80%99s-decision-on-my-case-faq2050.    - Siobhan  ... View more

Hi @Gamer4LifeV1,    Thank you for contacting the PayPal Community Forum.    Please review this link for information on how to report phishing attempts to PayPal - https://www.paypal.com/smarthelp/article/how-do-i-report-potential-fraud-to-paypal--faq2422    To cancel an invoice on the desktop experience, find the invoice in your list of invoices and click the three-dot icon on the right side of the screen. You have the option of sending your customer a notification email about the invoice cancelation. On mobile, find the invoice from your list. Tap the More icon on invoice details and cancel it.   - Siobhan  ... View more

Hi @vcernanska,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    As there may be fees applied to process the withdrawal, the minimum amount is usually set at $10.00 or currency equivalent. Please wait until you have received more funds into the account before initiating a withdrawal.    - Siobhan  ... View more

Hi @ Iif71Gjb,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    Please review this link for information on how to locate the Merchant ID - https://www.paypal.com/smarthelp/article/FAQ3850. To incorporate a Client ID, please reach out to developer.paypal.com (https://developer.paypal.com/api/rest/) to set up the integration.    - Siobhan      ... View more

Hi siandort,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    I would recommend reaching out to the merchant to request a refund from them. If you are unable to obtain a refund from the merchant, please review this link for information on how to dispute the transaction on your PayPal account - https://www.paypal.com/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-faq1344. For this specific issue, please choose "Item not Received" if you need to open a dispute.    - Siobhan  ... View more

Hi @Noel213,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!   Please review this link for information on requesting a new Business Debit Card - https://www.paypal.com/us/smarthelp/article/my-paypal-cash-card-no-longer-works-because-it-is-expired-or-damaged.-how-do-i-get-a-replacement-card-faq3880.    - Siobhan  ... View more

Hi @Jadfalcon,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more