PayPal_Siobhan2

Hi Ibrahimmugo111,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi Mcneil_16,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    Please review this link for information on payment holds, and how to receive your funds - https://www.paypal.com/smarthelp/article/why-is-my-payment-on-hold-and-when-will-it-be-available-faq1987?app=searchAutoComplete   - Siobhan  ... View more

Hi nottegin,    Thank you for contacting the PayPal Community Forum!   If you have purchased an item, and you do not receive the item, please dispute the transaction on your PayPal account. For information on how to dispute a transaction, please review this link - https://www.paypal.com/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-faq1344?app=searchAutoComplete   - Siobhan  ... View more

Hi Roadrageart,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    Once the withdrawal shows as "Completed" on your PayPal account, it is not possible to cancel the transaction, or change the funding source. I apologize for the inconvenience.    - Siobhan  ... View more

Hi OceanLarsen,    Thank you for contacting the PayPal Community Forum!    Please review this link for information on the Buyer Protection Policy, and what purchases are covered - https://www.paypal.com/webapps/mpp/paypal-safety-and-security   - Siobhan  ... View more

Hi abasan,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    Mass payments are now known as Payouts API.  Business account members can send up to 15,000 simultaneous payments in a single API call using the recipient's email address or phone number. Create, send, and track all of your payments using the Payouts feature. You have the option to upload a file online or use our REST API. Additional information regarding PayPal Payouts:   You can pay recipients in 24 major currencies. We usually process the online payments within minutes. Sometimes, it can take up to 24 hours. There’s no fee for the recipient, while the sender pays a small transaction fee. An insufficient PayPal account balance will cause your Payouts to fail. You can’t use a debit or credit card to fund your Payouts. Individual payments can’t exceed $20,000.00 USD or the equivalent in local currency. Payouts is a feature that isn’t available to all PayPal accounts. To apply for the Payouts API, you’ll need to: Have a PayPal Business account Pass our verification process Have an acceptable business justification to use the product Have a dedicated Customer Success Manager (CSM) or a PayPal Sales Representative Once your account has met the above criteria, you can apply for the Payouts API service by contacting your Customer Success Manager (CSM) or PayPal Sales Representative.   - Siobhan  ... View more

Hi rimean,   Thank you for contacting the PayPal Community Forum, and welcome as a new member!    The funding options available may differ depending on the merchant. A merchant can choose to only Subscription payments to be paid using a bank account, or debit card. If this is the case for Humble choice, your friend will be required to add a financial instrument to their account, in order to complete the monthly payments.    - Siobhan  ... View more

Hi Trumpakojis,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    The email address must be confirmed on PayPal, in order to receive a payment. Please review this link for information on how to confirm your email address - https://www.paypal.com/smarthelp/article/how-do-i-confirm-my-email-address-faq1485?app=searchAutoComplete. eBay have a new process for sellers, and any payments you receive will be processed via eBay. For more information on this, please review this link - https://pages.ebay.com/seller-center/service-and-payments/managed-payments-on-ebay.html   - Siobhan  ... View more

Hi Jordanviviers,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    Our Customer Support team can amend the date of birth on your PayPal account. You will be required to provide a valid photo ID confirming the date of birth. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.   - Siobhan  ... View more

Hi JessicaM26,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    The PayPal Credit option is available to selected merchants only, and cannot be used to "Send Money" to another PayPal account holder.    - Siobhan  ... View more

Hi Taller,    Thank you for contacting the PayPal Community Forum!   Please ensure the name on your M-Pesa account matches exactly what is registered on your PayPal account. If there is a name mismatch, the transfer may be declined.    - Siobhan  ... View more

Hi eldabriz,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    PayPal accounts are country specific. If you have a US PayPal account, due to the authentication required, you may not be able to use the account outside of the US.    - Siobhan  ... View more

Hi hamzam1995,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    I am sorry to hear your PayPal account has been compromised. Please ensure you complete a full virus scan on any device you use, and the password is separate to any other online account you use. Due to Banking Regulations, the refund must be processed back to the original funding source used to complete the payment. I the email notification you receive, advising you of the refund, it will state which funding source the refund has been credited to.    - Siobhan  ... View more

Hi curtisunit,    Thank you for contacting the PayPal Community Forum.    Yes, you can receive a payment from a customer in the US. Fees will apply based on the currency, and the country location. For more information on the fees charged by PayPal, please review the "Fees" section on the PayPal website.    - Siobhan  ... View more

Hi CartiCarti,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    Have you contacted the merchant directly, and confirmed they accept PayPal vouchers as a form of payment? A merchant can choose which payment types they accept on their account. If they have not selected the option to accept vouchers as payment, your payment will be declined, and you will be asked to complete the purchase using another funding source. When the merchant accepts vouchers, the voucher will be shown to you on the checkout page.    - Siobhan  ... View more

Hi rebecbec,    Thank you for contacting the PayPal Community Forum.    We are sorry to hear this. If you have not received a refund from the voided label, please reach out to our Customer Support team by phone. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan  ... View more

Hi nile97.    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    It sounds like you completed this purchase through the guest checkout process on PayPal. When you use the guest checkout, PayPal will still process the payment, but it will not appear on your registered PayPal account. To dispute a transaction made as a guest, please contact our Customer Support team by phone. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan  ... View more

Hi taslazza,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    The fees will depend on the funding source you are using to complete the payment, if a currency conversion is required, and a cross border fee may be applied. Please review the "Fess" section on the PayPal website for additional information. The full cost, including the breakdown of the fees will be shown to you upon checkout.    - Siobhan  ... View more

Hi bas81,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    We are sorry to hear this. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan  ... View more

Hi yr4,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    I am sorry to hear your payment has been declined. Please review this link for possible reasons on why we may have been unable to complete this payment - https://www.paypal.com/smarthelp/article/why-was-my-payment-declined-faq3039   - Siobhan  ... View more

Hi barbarhan,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi issajb,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    Yes, your friend can send you funds in a different currency. If you do not hold a EUR balance on your PayPal account, you will be asked to open a balance in this currency. When you are withdrawing the funds, you will need to change the full balance to USD, prior to withdrawal. The withdrawal can be completed in USD, if your card accepts this currency.    - Siobhan  ... View more

Hi nberos,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!   The fees are dependent are which funding source you are using to complete the payment, which provider (PayPal or your bank) you choose to complete the currency conversion, and cross border fees may be applied, depending on which country you are sending money to. Please review the "Fees" section on the PayPal website for additional information.    - Siobhan      ... View more

Hi PalaceNick,   Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi PalaceNick,   Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi Kimberly54,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    It is not possible to delete the transaction history, or specific transactions shown on the activity of your PayPal account.    - Siobhan  ... View more

Hi matedr,    Thank you for contacting the PayPal Community Forum, and welcome as a new member!    It sounds like the funds from your original funding source (BofA) were declined by your bank. When this happens, we will request the funds from your back up funding source, in this case, your Bank of America account.    Please check your BofA statement, or contact your bank to confirm if this payment was successfully processed, or declined.   - Siobhan  ... View more

Hi Onemadcustomer,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi Kdotter,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more

Hi Anomie42o666,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise. - Siobhan    ... View more