PayPal_Siobhan2

I understand they may be hard to get in touch with. If they have a Facebook or Twitter page, they may respond to messages quicker than email. I apologize for the inconvenience.    - Siobhan  ... View more

Hi fram1952,    Thank you for contacting the PayPal Community Forum!   If you have opened a dispute on this transaction and the dispute was granted providing you return the item to the seller, a return address should have been provided to you by email. If you have not received the return address, please reach out to us by phone or email and we would be happy to provide this to you.    - Siobhan  ... View more

Hi amnichols63,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   In some cases, we will require a backup funding source, such as a debit/credit card to be added to your PayPal account. This backup payment method will be used if your bank funded transaction fails. I'm afraid we have no option to change this request if it is required on your account.    - Siobhan  ... View more

Hi mimie0606,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook, Twitter, email or phone and we would be happy to advise.   Thanks - Siobhan ... View more

Hi Little-Cole,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    I am sorry to hear you are having difficulty changing the name on your PayPal account. It is not possible for you to make this change yourself and you will be required to provide documents in order for PayPal to complete the name change for you.    You can request a name change on your account if the name on your PayPal account does not match your legal name. You cannot change the name on your account to another person's name. Here's how to request a name change on your account if there is an error in your name: Log in to your PayPal account. Click the Settings icon next to "Log out". Click Update next to your name. Select the type of change you would like to make. Follow the on-screen instructions to submit your name change request. Some types of name changes require supporting documents to complete your request. Documents can be uploaded on the name change request page when they are required. (If you would like to email us your documents, please use the Secure Message Center to upload and attach your files.) Once we've received the required documents, we'll review your request and get back to you within 3-5 business days. If you have completed the above steps and have not received a response, please reach out to our Customer Support team by phone, email, Facebook or Twitter.    - Siobhan  ... View more

Hi eurekainter,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    Please log into your PayPal account, click on the settings icon in the top right-hand corner and it will bring you to the Account Profile section. The first option is Language, click on this option and a drop-down menu will appear. You will be able to select English and save this preference.    - Siobhan  ... View more

Hi raj_123,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   If you have notified PayPal that you have a registered Business, you will be required to provide the letter of authorization as requested. It is possible to have a Business account on PayPal while still operating as an Individual or Sole Trader. I would recommend reviewing the Business Information you submitted when creating the account, if you do not have a registered Business please change our Business type to Individual or Sole Trader.    - Siobhan  ... View more

Hi Sadeghsayadi,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   I can see from your profile information that you are located in Ukraine. I'm afraid PayPal accounts registered in Ukraine are unable to receive payments. You can use your PayPal account to send money only.    - Siobhan  ... View more

Hi SarahKip,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   It sounds like although this was referenced a free trial, a subscription may have been created with the merchant. This is often the case with merchants who offer free trails for 1 month, 3 months etc. It will be noted in the merchant's Terms and Conditions that a subscription agreement will be created and payment will be taken on a monthly/yearly basis. I'm afraid if you signed up to this free trial you agreed to the subscription agreement and there would be no evidence of unauthorized activity on your PayPal account. Please ensure you have cancelled any agreement that may still be associated with the merchant.    https://www.paypal.com/uk/smarthelp/article/how-do-i-cancel-a-subscription-faq577   - Siobhan  ... View more

Hi Tyan,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    I am sorry to hear you are unable to receive payments on your PayPal account. Is it possible there is a limitation on your PayPal account? If there is a limitation on your account, you will prevent you from receiving payments. Please check the Resolution Centre of your PayPal account, you may be required to complete a number of steps if a limitation has been placed.    Please do not hesitate to contact our Customer Support team directly if there is no limitation on the account and you are still unable to receive payments.    - Siobhan  ... View more

Hi MaryiahJ,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   There are 2 verification methods on PayPal. The 2 random deposits that will appear on your statement is one method and the second method is a single deposit with a 4 digit code provided in the reference part of your statement. Please review your statement again to see if a 4 digit code appears in the reference, it will appear PP*1234, for example, and it is the code you can use to verify your PayPal account.    - Siobhan  ... View more

Hi Brendanboyle90,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    If you have an active PayPal Credit account and the merchant accepts PayPal Credit as a payment method, it will be shown as an available payment option when you are checking out. If the PayPal Credit option does not show as an available payment method, the merchant does not accept it and you will need to pay via your bank/card.    - Siobhan  ... View more

Hi jennpetie,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    You should not be charged twice if the card details have been changed on your PayPal account. If you have been charged twice please open a dispute on the transaction or contact the merchant to request a refund.    Here's how to open a dispute: Go to the Resolution Centre. Click Report a Problem. Locate the transaction you want to dispute. Click the radio button beside the transaction, and click Continue. Select the reason for your dispute, and click Continue. Follow the instructions on the page. - Siobhan  ... View more

Hi Nurdaulet,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    I am sorry to hear you are unable to confirm your mobile number on your PayPal account. I would recommend deleting the phone number and adding it to your account again. Please make sure you leave out the first 0 when adding the phone number to your account. For example: if your phone number is 078 123456 please leave out the 0 and enter 78 123456.    - Siobhan  ... View more

Hi Collyp,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Please review this link for options on how to link PayPal with your Google Pay account - https://pay.google.com/about/paypal/   - Siobhan  ... View more

Hi SarahWidders,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook, Twitter, email or phone and we would be happy to advise.   Thanks - Siobhan ... View more

Hi naturallyau,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   Once you have added and confirmed the email address on your PayPal account the funds should be available within 24 hours. If you have not yet received the funds from this sale please reach out to our Customer Support team and we would be happy to look into this for you. You can locate the contact methods for your account by clicking on "Help" at the bottom of any PayPal website page.    - Siobhan  ... View more

Hi marinahayes,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   You can order the PayPal Here card reader from the app, or online at www.paypal.com/uk/webapps/mpp/credit-card-reader . You may be asked to submit additional documentation before your application is approved, this information will be requested via email.    - Siobhan  ... View more

Hi RobElsey,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    I understand your concern regarding these dispute cases. As we do not have access to your PayPal account to view the dispute notes or any correspondence regarding these cases, please reach out to our Customer Support team directly. You can find alternative contact methods by clicking "Help" at the bottom of any PayPal website page.    - Siobhan  ... View more

Hi Mmcneily99,    Thank you for contacting the PayPal Community Forum.    Due to the limitation on your PayPal account, you may not be able to complete the balance transfer to your available balance. Please contact our Customer Support team via phone or email to complete this request.    - Siobhan  ... View more

Hi Skyelight8,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    Within the Resolution Centre, there are 2 sections for open and closed cases. Please click on the closed cases section, this will bring you to a new page and you will be able to view recently closed cases.    - Siobhan  ... View more

Hi medpixou,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   From your message, it sounds like your account access has been limited and you have provided the documentation requested in the Resolution Centre. Once the documentation has been reviewed, you will receive an email update.    - Siobhan  ... View more

Hi Khaled54,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   If you ae unable to reset the password by email or phone, please call our Customer Support. You can locate the contact number for your account by clicking on "Help"-"Call Us"-"Continue as a Guest". The "Help" section is available at the bottom of any PayPal website page.    - Siobhan  ... View more

Hi Ben_M,    If you are still unable to change the Business type on your PayPal account please reach out to our Customer Support team by phone, email, Facebook or Twitter.    - Siobhan  ... View more

Hi Jane555,    Thank you for contacting the PayPal Community Forum and welcome as a new member!    Your question is very account specific and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook, Twitter, email or phone and we would be happy to advise.   Thanks - Siobhan ... View more

Hi jrstratton,    Thank you for contacting the PayPal Community Forum and welcome as a new member!   American Express payments should be accepted to pay the invoice, however, it will depend on whether you accept this payment method in your selling preferences. You can decide what types of payments you want to accept automatically, deny automatically, or review before you accept in your payment receiving preferences.   For example, you can decide what to do when you receive a payment in a currency you don’t hold or block eCheck payments for all website payments except eBay and Mass Pay. Here’s how to set your payment receiving preferences: Log in to your PayPal account. Click the Settings icon next to "Log out". Click My selling tools. Click Update next to "Block payments" in the "Getting paid and managing my risk" section. Edit your preferences, and then click Save when you are finished. - Siobhan  ... View more