How to change country in the identity confirmation process.

GlGo
New Community Member

Hello, I receive an email from Paypal asking me to confirm my identity. I already completed the first part (proof of identity) but I cannot change the country in the second part (proof of address). I am living in a different country now. I emailed the email address that Paypal indicated to contact if I have any questions but I received an email saying that the email address is no longer available.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@GlGo 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.






Advice is voluntary.
Kudos / Solution appreciated.
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