Chargeback
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
When I last checked my paypal, I had a chargeback against me which was completed without my knowledge, the case was closed within like 4 hours with it being opened. I saw that my balance was in the negatives.
This payment was for virtual items. The user has paid this through our store and received the items automatically. They have also accepted the Terms and Conditions and the Terms of Service when they made the order.
I sent an email to paypal and I got a automatic response with nothing related to this so I replied to it and a few minutes ago I go an email back about some Seller Protection. That email had nothing to do with this!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Well it did because you have NO paypal seller protection if you sell virtual items, you can sell them but at your own risk.
In the event of a chargeback it is done directly via the buyers credit card company and they make the decision and not paypal, so if you lose out paypal will reimburse you IF you met all the criteria of seller protection.
But as you sold a virtual item then you did not meet that seller protection and so you were not reimbursed.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes i understand your point BUT you agreed to paypals rules when you opened an account and you agreed to their seller protection policy at the same time.
Why not contact customer services direct and see if you can appeal the chargeback? But as its now closed I don't think you have a lot of hope........but if you don't try you will never know.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Received payment twice but not showing as paid on ebay - could it be a scam? in Selling on eBay
- Sold mobile phone, chargeback issued 15 mins after collecting in Selling on eBay
- Chargeback fraud on online code in Selling on eBay
- Yet another chargeback! in Holds, reversals & reserves
- Ebay GSP Chargeback - Am I Covered By Seller Protection? in Holds, reversals & reserves