Chargeback fraud on online code

[andy333]

Hello,

I sold a xbox live game code on ebay three months ago only for today to get an e-mail saying "The buyer stated that they did not authorise this purchase" of course the code has been redeemed and this is a clear scam. It was one of the codes that come on card that you scratch off, I may still have it as they never responded to when I asked if they wanted sending in the post. Would it be too late to send it now? 

Thanks for your help

Andy 

[kernowlass]

@andy333

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, unfortunately virtual items are not covered by seller protection, paypal state you can sell them but at your own risk  

[andy333]

Thanks for the reply, it's no exclusively a virtual item though, I actually had the code with me on the official card when selling it, would that not make a difference?