resolution case

[jd19]

Hi My case has been closed by the reolution centre stating that my tracking number provided was incorrect with not eben the curtesey of a request for more information. I have the full tracking record of the return so I know 100% that I am correct.  I want paypal to take a further look into the claim and am finding it very difficult to find a way of doing this any ideas. Attached is the tracking proof.

Not great customer service !!

[PayPal_Carlos]

Hello jd19! Thank you for your post and welcome to the PayPal UK Community! I am sorry to hear that this has happened. If you are unhappy with the decision made, I recommend accessing the Resolution Centre in your account where you should see the option to appeal. Here is how https://goo.gl/dXH2Kf. Please note that we cannot accept attached documents via this platform. Hope this helps. - Carlos 

[jd19]

thks it was resolved between myself and the seller. But it does not remove the fact that paypal could or would not accept the tracking proof that the goods were returned, instead claiming that this was not the case at all. Very poor !!!!!!!!!!!!!!!!!!!!!!!

[PayPal_Siobhán]

Hi @jd19, 

I am glad to hear that you have come to a Resolution with the seller. If you would like this looked into further we may be able to get to the bottom of what happened with this case and avoid it happening again. For example, if the tracking number was invalid or incomplete or alternatively we were unable to track this online that would be one reason for a case closing. 

We are here if you need anything going forward. 

Siobhán