resolution closed because no tracking info???

[gmcdaniel4]

I bought a speaker from an ad using my paypal account. when it arrived , instead of it being a JBL charge 4 speaker it was a cheap no name brand  mini speaker. after  after many emails  and  the seller offering me chump change  which i refused,  I then filed with the resolution center because my time was almost up. so fast forward a month and my issue was closed because there wasn't any tracking information provided, which i had provided when i first opened the dispute. to find  the tracking number all the resolution center had to do was read and now of course with the  virus going around  there isn't anyone to speak to. the case id  is Case ID: PP-D-60448063. I don't understand why the case was closed when the info needed was right there for them to see . i  still have all the emails  from the seller and myself if it is needed. 

[sharpiemarker]

@gmcdaniel4 

You'll have to continue to try to reach out to customer service to get dispute specialist to review your case:

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/PayPal/

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

Another recourse is to dispute through your credit card issuer exclusively, if that is how you paid.

[gmcdaniel4]

Sharpie thank you for answering me, but, I paid using a paypal debit card with the money coming out of my paypal account. As for calling, I have been trying but when I call I get to the question waiting for an operator and then either just get disconnected or it throws me back into the general question. I did speak to one lady who told me she couldn't help me because it wasn't a paypal credit card