open case to return but can't

Cinide
New Community Member

I have a open case. Paypal said to return. I am from suriname. My items are delivered in miami and send to me. it is difficult and expensive to send an item back to miami and back to the store. it will cost more than i have paid for the item. i asked for partly refund because a zipper of a wallet came broken. How can i contact paypal so they can still consider partly refund instead of returning the item.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Cinide 

 

The time for negotiation of part refunds is during the dispute phase of the claim with the seller.

Once escalated to a claim paypal don't have time to get involved in negotiations so if you win the ONLY option is return everything you received for a full refund. 


Advice is voluntary.
Kudos / Solution appreciated.
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