dispute

[kentliam]

I opened a dispute with paypal however i opened the wrong type i messed up so they closed the dispute and it wont let me make another dispute i never recived the item because the item has not moved in weeks on end the seller wont even contact me i belive i was scamed please help me

Hi my order from Timeless Treasures Transaction ID 6SX69790G2639490C It has not moved in a few days now i have tried to to a hold of the seller but he is not responding for weeks o end and I tried to do a dispute but I did it wrong I want to dispute because I have not recived the item because the item has not been shipped and the item has not been sent out. before they made the shipping label i told the seller i did not want the product anymore so he said it has already been sent but he did not send he just created the tracking I would like a full refund the seller wont contact me please help me? it wont let me do a dispute because i messed it up the first time im new at this and I really just want my money back the tracking for this item is LZ995403276US it was created july 14 and has not moved or nothing

[kernowlass]

@kentliam 

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.