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I tried a new marketplace because I trust PayPal. I wish, however, that I had also reviewed the eBay and PayPal community boards before purchasing. This exact scam appears frequently over recent weeks - where the 'seller' uses others' UPS tracking numbers to 'prove' delivery. I'm not an expert in security but it appears that the heart of the scam is the ease with which one can access UPS tracking numbers for a given date and zip code. You only need to guess a customer reference - which can be common and generic such as 'purchase order' or 'gift'. Of course, if you know someone who works at UPS (where tracking numbers are visible in any store), this would be even easier. Judging by the eBay outcomes (full refunds), I'm assuming that eBay security has caught up with this scam - perhaps banning this 'seller', leading them to migrate to another platform. PayPal, however, has not caught up with this - as my case was denied in less than 10 seconds (surely due to false 'proof' of delivery). I have UPS confirmation that the tracking number corresponds to neither the 'seller' nor to my name and address - but PayPal seems unable or unwilling to accept this information and address this scam. Until PayPal solves this, buyer beware.
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Get documentation from UPS that tracking is fake and ask a human review your claim again. File ic3.gov report and file police report to boot so they know you mean business. Time to stick with reputable merchants that we all know because anyone and their grandma can step up shop and sell. PayPal warns that they can't guarantee who you by or sell to. We are our first line of defense. If it's still no go and you paid with credit card, open a dispute with card issuer.
I got documentation from UPS that the tracking number was not for a packaged delivered to my address, and this was no help with Paypal, my claim was denied. (A UPS agent provided info on the shipper > I contacted the shipper> a customer service rep provided me information on the customer address for the pack - although the weren't suppose to> I went back to UPS knowing the delivery address of the package and they provide me an FTP document that could be downloaded with the tracking number and delivery address for the package - which was not my address. My impression is that this information is really difficult to get from UPS because this information is confidential.)
Are hacked tracking numbers readily available? <Removed>
I had the same problem, wrote to the CRO of Paypal, and got a refund after they shut it down twice. Money is in my account. Paypal only checks the Zip-code of the delivery as the delivery notice does not include address and name of the buyer.
Seems like good advice. My experience is that attention varies greatly between customer service reps. During the COVID-19 quarantine, I was only able to reach agents via chat, and after 1-4 hours of waiting. So, work on something else while you wait.
Additionally, despite multiple assurances that submitted proof was attached to my case, subsequent customer service reps would indicate no such proof is present.
In other words, be prepared for a repetitive, somewhat confrontational experience with PayPal as you seek to ensure the evidence provided is being reviewed by them. And yes, my dispute was summarily denied due to seller providing a false UPS tracking #. Still working it.
As a former Paypal employee told me, Paypal just checks the Zip-Code of the delivery. The delivery confirmation does not include your address and name. I had the same problem, wrote to the CEOs of Paypal and UPS, got the money back, after filing a complaint in addition to FBI, the Attorney General of Texas, and BBB.
Good luck. UPS told me the shipper (and sent me an email with this info), and by contacting the shipper I got the delivery address. I then went back to UPS knowing the delivery address and they provided me with an official document that detailed everything - but it was all for naught, Paypal seemed to care less.
Is your seller from Vietnam?