Seems like good advice. My experience is that attention varies greatly between customer service reps. During the COVID-19 quarantine, I was only able to reach agents via chat, and after 1-4 hours of waiting. So, work on something else while you wait. Additionally, despite multiple assurances that submitted proof was attached to my case, subsequent customer service reps would indicate no such proof is present. In other words, be prepared for a repetitive, somewhat confrontational experience with PayPal as you seek to ensure the evidence provided is being reviewed by them. And yes, my dispute was summarily denied due to seller providing a false UPS tracking #. Still working it.
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