Toby deal uk dispute - Paypal not listening

[Abbeymo]

Long one, sorry.

Item described as 'English' received and box was completely in Chinese.

Long and short, set up claim through Paypal.  Toby agree refund, but want me to courier the item to Hong Kong at my expense!

This product was mis sold to me.

I haven't opened the item, but I am not paying £36 to return the item to Hong Kong, which will mean my £103.99 spend will only be £68 coming back to me. I have tried to message Paypal, but they are not coming back to me and only have until 17th Jan before claim is cancelled.

Thanks for any advice x

[kernowlass]

@Abbeymo 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[Abbeymo]

Thank you so much for your response.

Hindsight is a wonderful thing and I have learned the hard way.

I will certainly be more vigilant in future.

Paypal, have now been in touch and are going to refund 50% of the return carriage fee, so I think I have to accept that.

I have submitted a complaint and asked if there is any way this company can be 'struck off' the paypal suppliers, but I doubt if this will happen, as I am sure they are a massive customer of paypal.

Thank you again for your advice, it is really appreciated.