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Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

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Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

Here is what happened. eBay seller sends out a fake package with speedpak tracking number. The item is send to my city in Canada, but not to my address on file. I have confirmed this with Canada Post. I open up a claim, and after few days, I was informed PayPal ruled in favor of the seller. Apparently, according to PayPal agent, as long as there is a tracking number that shows something has been delivered to the same Canadian city, PayPal will automatically side with the seller. Actual address is NOT checked, item is considered delivered as long as it is the same city. So I appeal, and provide my communications with Canada post, along with explicit request to get proof from seller that the item is shipped to my PayPal address on file. 12 hours later, I got the exact same message again, PayPal ruled in sellers favor because tracking shows the item has been delivered to my city. There are no new seller response in the case, and apparently none of my messages or evidence is even looked at. Now I need to spend even more time to call up paypal tommorow, and possibly just have the same thing happen again. (I.e have my evidence ignored and case automatically dismissed). How do I deal with this? Can I get someone at PayPal to actually look at my evidence and get proof of correct delivery from the seller, or should I just go do a credit card charge back. Thanks.

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Esteemed Advisor

Re: Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

@cdb6 

 

Paypal disputes for non receipt are pretty much automated, seller provides tracking = seller normally wins.

Then you have to do some leg work yourself to appeal....


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.

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41 REPLIES 41
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Esteemed Advisor

Re: Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

@Dimeron 

 

Go for the credit card chargeback is your best bet.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

Thanks.

 

Have confirmed with a PayPal manager, PayPal will always rule in seller's favor as long as they provide a tracking number, and the tracking number shows the item has been delivered somewhere in your city. PayPal will not ask the seller for proof that they delivered the item to the correct address, nor attempt to mediate between the seller and buyer.

 

Only option is pretty much just do credit card charge back, and present the evidence to the credit card company.

 

Did some searches and looks like this is an old scam, can't believe ebay/PayPal still has not patched this loophole.  Apparently, all one need to do to scam a buyer is just send an empty envelope to the wrong address in the same city.

 

Buyers beware, or just don't use paypal unless you absolutely have to.

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Contributor

Re: Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

Also happened to me from a China scam seller got off FB ad. Same happened I got proof from usps it was not my address and was a 1 oz. envelope not a bicycle. They ignor the proof I sent and the directions to appeal are not available. There is NO BUYER PROTECTION FROM PAY PAL. I am out $150 and Pay Pal is nowhere to be protecting me. If I had used one of my credit cards they would’ve protected me immediately. I have proof of emails the  seller strung me along to wait for delivery, than never came,and every time I asked for a tracking number but was never given. I also gave proof of USPS his tracking number that was given that it was not to my address and it was a 1 ounce package. But they sent me back that the claim was denied because seller gave tracking number. It’s like they don’t even read or look over anything from the buyer. And they are allowing scammers to steal their customers non-money through their site .  Knowing all the loopholes Pay Pal has, not really protecting their customers. I have tried calling,  feedback response, resolution center, email to Service to Pay Pal which was recommended by customer service when I called. They just give you the runaround. I just may go to my local News. I have breast cancer and going through treatments and I don’t need this extra stress. Nor the loss of money at this time of my life.

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Contributor

Re: Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

I had the same thing happen to me. I stopped using PayPal and I told all my family and friends. PayPal will be seeing a drop in their stock real soon. People are starting to get tired of being ripped off.
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Re: Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

Think this is going to happen to me and if paypal have the fake tracking which i think it is because its from another company whose supposedly been the company i am going to the bank. Heard nothing back from paypal decision is today!! The Hermes tracking advice looks genuine but i havent received the parcel normally send an email to say ita been delivered ive received nothing for 23rd June. Only when i escalated the claim did the tracking advice appear which is odd in itself i filed claim on 8th July and was suppposedly delivered on 23rd June. Emails back and forth asking me to be patient etc!!! I have definately been scammed!!
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Member

Re: Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

My situation was identical... It is so upsetting that they help these criminals steal our money and get away with it.
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Contributor

Re: Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

My situation is also identical. However I used my credit card as a funding source for my PayPal transaction. I have already filed a dispute through my credit card company after complete exercise in futility of trying to resolve it through PayPal.
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Contributor

Re: Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

They should arrest everyone in upper management at Paypal.  Thousands just got ripped off over black Friday by people who setup sites to do this very same t hing.

 

Paypal has known of this scam for years and done nothing, and by ruling with the scammer, they are helping commit international fraud.   They should all be incarcerated and held with no possible bond until trial. 

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Contributor

Re: Scamming seller used fake tracking number, PayPal automatically sides with scammer, twice.

This happened to me as well and it seems to be a common tracking number loophole in PayPal that scammers are taking advantage of.  I'm happy to say the PayPal representative I Just talked with today reversed charges for me and are now fully away of this fraudulent scheme.

 

Hopefully going forward, PayPal will implement blocks to stop sellers from using the shipping (near you) scam. Apparently this is (was) a widespread problem.

 

This may help if this happens to you:

  • File a PayPal dispute right away if the purchase seems suspicious (i.e. no email response from seller, undeliverable, website shut-down, etc.) This will put the payment on hold right away and the scammer will not get paid until resolution - in which will be in your favor
  • When the scammer issues a tracking number, call/contact the mail service (i.e. UPS, USPS, etc.) to confirm that the tracking number is being delivered to your address. As stated in this thread, scammers will send a fake package to somewhere in your city/town, but not to your address. Shipping company policy will not tell you the exact address, but will definitely tell you if it is shipping to "your" address or not. Use Chat/message systems to send transcript of this to Paypal
  • Let PayPal know that tracking number is not going to your address as they are now aware of this scam