Facebook Marketplace seller unable to give me a refund. Money sent through business and services.

[William260]

I brought a VR headset off of Facebook Marketplace from a seller. She said she posted it on 15th of October. I still haven't received the package, it's been 3 weeks. The first thing I did was ask for the tracking number. she said she would get it later to me. I asked it again and she said she cant find it anymore. 

I sent the money through business and services thinking it would prevent a scam. The seller couldn't receive the money because she had to verify but said there was a problem and couldn't get the money. I sent a report out saying package hasn't arrived straight away when the seller couldn't get the money. she managed to send a partial refund, but I couldn't see it anywhere to accept. The seller is definitely scamming me. I don't know how to get my money back. She doesn't have my money and I don't. That's the only good thing I hope.

I have message proof of everything and payment proof.

[PayPal_Ajay1]

Hello @William260 ,
Welcome and thank your for posting your concern.
We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. Often, contacting the seller directly is the quickest way to resolve the problem. However, if you are unable to reach a solution and having doubts regarding the order and seller activity, you have the option to escalate the matter to a claim. For further assistance, I recommend reviewing the relevant help center article such as How do I open a dispute with a seller? , & How do I escalate a PayPal dispute to a claim? for more detailed information.

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for your!

Warm Regards,
Ajay
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[William260]

I've sent a email explaining everything to PayPal support the other day. I couldn't escalate the dispute. I think it's because I closed the report after a week, because nothing was being done. Hopefully PayPal replies to my message. Also I do have proof of everything. Messages, images of transaction.