Return denied

[10sacer]

So I purchased one of those rearview mirror dashcams that mounts over your existing mirror.

Put it on as instructed and the way it mounts continually pushes my Emergency Response button on my vehicles mirror - not good. So I removed it and sent seller a message about how his product would not work with my existing mirror.

Never heard back from seller so i escalated it to Resolution Center through PayPal.

Never heard back from them even though the case history shows an email sent on 8/31 - which I cannot find on any of my email addresses.

I requested a return within the 30 day period and they resolved the case in the Seller's favor so now I am stuck with a product I cannot use.

Where do i go next?

[kernowlass]

@10sacer

Items have to be 'significantly' other than described to win a dispute.

If there was nothing wrong with the product but it was a problem with your mirror etc then not really the sellers fault.

[10sacer]

Shouldn't matter. I can choose to return something for any reason to any vendor I do business with as long as its within 30 days and product is still in original packaging and in working order.

Doesn't matter if I got what I ordered - it ends up not working as designed so i don't need it. Its no different than ordering a shirt from an online vendor and guessing at your size versus what they say the size is and getting it in and it doesn't fit. You're not stuck with the shirt - you either return for an exchange or a refund.

[kernowlass]

@10sacer

Yes you 'may' be able to but that is between you and the seller and has nothing to do with a Paypal.

[10sacer]

When the seller will not reply to numerous inquiries it becomes between myself and PayPal per their own resolution policies

[kernowlass]

@10sacer

Yes and yours did not meet this...........

To qualify for Purchase Protection as a Significantly Not as Described claim, the item must be ''materially'' different from the seller’s description of the item.

PayPal determines, in its sole discretion, whether your claim qualifies for the Purchase Protection program.

It wasn't, it just didn't fit your mirror properly so its between you and the seller. Paypal give 'some' buyer and 'some' seller protection the rest is up to you.

Buyer protection is not a 100% guarantee of everything.