PayPal not dealing with dispute

[JanetHudgins]

I have a dispute with a bad actor, a vendor who has not sent the item, is not responding to emails or complaints, issued a false tracking number for an item that was delivered to someone in the US over a week before I ordered my item. PayPal is not dealing with this but sending automated replies and pushing the deadline for the vendor to react ahead with each one. I started the dispute over three weeks ago and escalated it soon after.

I'm aware of the situation, that they are short staffed, but they are doing less about it now than they were when this started. And now I have another dispute with a vendor who is not shipping. What are other people doing about this? 

[sharpiemarker]

@JanetHudgins 

Your options: Wait it out and see what happens. Or, forfeit the PayPal dispute altogether and dispute via card issuer. It should be easy to explain and prove to your card issuer that the seller provided a erroneous tracking number. Unless the card company's live customer services are dead in the water too.

[JanetHudgins]

Thanks. I didn't realize the card provider would deal with this...I haven't had many disputes and I'm not going to be buying much for a while. I have been waiting it out, or that's what it feels like to me. Are you suggesting the card provider  because that's the way it is now?