Sadly, I find I agree with your last statement.
I started a complaint against a company in May, responded to all the 'dialogue' online with the seller to reach agreement, decided to escalate and waited to hear from PP. When PayPal did ask for information, [4 Aug] I spent a good deal of time writing a succinct, fact-filled reply and waited. I had never encountered a company with such blatant skulduggery so I was prepared to wait for PayPal's honest 3rd party decision.
I have just been advised that my claim was denied bcs I did not reply to their request for more info! I pointed out I contacted them via 'chat' when I went online to reply, that their dashboard timeline showed I needed to respond by 17 July even tho their request came to me 4th August. ??!
Their rep wrote back to say it was a typo and I had another 10 days to reply. I waited. I had sent my email earlier than the deadline. And was dumbstruck when my claim was denied bcs I failed to supply information they required. After many requests to at least look at the situation as re the timeline, I have been completely stone-walled.
Paypal are resolute on this and will not entertain the fact that their website/representative may have been at fault.
I also was contacted by the vendor on my private PP account email. How did they get that?
I worry that my Paypal account is no longer secure.
I doubt Elon Musk had this torpid response in mind.
Has anyone had any success opening a dispute with their bank?
Thnx
