And here we go again. I've now received this message from PayPal. In it they even say the following - ... Since buyers do not tend to follow through the case then the seller will keep winning and if that's the case, the seller is only building good status as they can win over the cases even if frequently being filed a case against on. Here is the full message... Thank you for patiently waiting Neil and regarding a case within PayPal and if you were asked to return the item. We will guarantee the refund once followed. The address sent to you by PayPal is a validated address, if the issue is it is in Chinese, we can translate it for you. If the issue is with the return shipping cost we understand that it is not your fault that the item needs to be sent back. Since PayPal is just a payment processor we cannot force the seller to provide a prepaid label since we are not covered under the trade law or consumer rights law; as those law are directly for the buyer and the seller. Since we are aware that it is not your fault we have a service here on PayPal of processing a refund maximum of 15.00 GBP. Since buyers do not tend to follow through the case then the seller will keep winning and if that's the case, the seller is only building good status as they can win over the cases even if frequently being filed a case against on. Also, with the time frame of 10 days, it is only for you to provide the tracking number, doesn't necessarily mean that it automatically shows as delivered because it is PayPal who is going to monitor the delivery status through the tracking number you have provided and once showing as delivered to the address we have provided, that's the time PayPal will process the refund to you. Since your case with us is already declined as item nor returned. Regarding the seller's activity, we will look into this so we can avoid this from happening to other buyers. Do not worry as this is not the end of the line, you may still file a dispute outside PayPal using the following options I have outlined below. 1. Please contact your financial company and file a "Payment Reversal Dispute" with them so PayPal and them will work together to open a new dispute. 2. You can also contact Action Fraud using this phone number: <removed>or go to this email address: www.actionfraud.police.uk Feel free to reply whenever you're ready and we'll reply as soon as we can.
... View more