cancel
Showing results for 
Search instead for 
Did you mean: 

Need advice, Digital river unauthorized pay, how to tighten security?

SOLVED
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

I got charged for AVAST, but I never authorized it.  Avast doesn't know who I am, neither does Digital River have a good email address for me.  Paypal won't help.  Just a scam, I guess.

 

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

I e had money debited from my account 26/9/16, how do I recover this?
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Just been charged  £29.99 not used this for years 

Member

Hi i Have a Problem with Digital River they take some money from my account..

Anyway my money just was taken from my account I'm not ordered anything from that Digital River... What's going on how back this money to my account... Please help..
Contributor

Re: Hi i Have a Problem with Digital River they take some money from my account..

did you sign up for a subscrition plan?

is this recurring payment?

file unauthorised transaction with Paypal

New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Digital River Shannon IE is the name of the transaction that i have just noticed in my bank account, i have never heard of them let alone done any business with them, at the moment it is a pending transaction and unfortunately my bank have told me they cant do anything until the teansaction has gone through and been completed, in the meantime im £30 down on my account. This is so frustrating!
New Community Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

They got me too for 39.99$ and I don't know what to do
Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

I don't mean to be rude here...but everyone on this forum thread is being incredibly dense.

 

Digital River are not "scammers", they are a company that other shops/online sellers outsource their transactions to. Similar to PayPal, WorldPay etc. Digital River act as a middle-man between the seller and buyer to process the transaction.

 

Each and every one of you on this thread will have purchased something without realising Digital River were used to process the transaction. At least you can rest assured you're not the only one to mistake the mistake eh? Smiley Wink 

 

Here is the Digital River website, they seem very above-the-board and professional to be such lucrative scammers:

https://www.digitalriver.com/

In fact, they're such professional scammers, they even have a feature that lets forgetful folk search for their order when they get confused by their statement and start taking to the internet to accuse them of scamming:

https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

 

Now THAT is some helpful scammers!

 

So please, before you embarass yourself online...please do your research.

Contributor

Re: Need advice, Digital river unauthorized pay, how to tighten security?

Asri,

 

There's something you fail to understand here. Other people like me were charged without realizing it.

 

In the case of Avast, what happened is that something was advertized as FREE but becomes a PAID subscription on the second month.

 

This unclear advertizing along with Paypal's one touch makes it possible to mislead people into paying for a product or service that they might not want.

 

You may say people are "dense" for not realizing this but not everyone uses their Paypal account 24x7x365 and is familiar with all its features.

Member

Re: Need advice, Digital river unauthorized pay, how to tighten security?

The problem therein lies with user or at a push the merchant such as Avast! or AVG, and not with Digital River, who to reiterate, only handle the payment. But still, by no means are Digital River or the merchant the "scammers" people are getting all worked up about.

 

You really don't need to use your Paypal account 24/7 to realise that if you are asked to enter card details, or PayPal details when starting a "Free Trial" of anything, that at some point you will be charged. My understanding of the word "free" is that no money is involved, therefore why would payment details need to be involved? 

 

The moral of the story is: use a bit of common sense when signing up for things.