My argon

[donnanoonkester]

I ordered an item (small sanding machine) from "my argon" in January 2020. By March when I hadn't received my order, after attempting to contact seller, I started a dispute. Seller provided a tracking number for the order and it finally arrived in April. Since the tracking number was valid, and I did receive a package with the same tracking number, PayPal closed my dispute. However the item I received was a package of sanding belts, not the sanding machine I ordered. I can't reopen the case or find the transaction in my purchase history now! This is obviously a fraudulent company after reading reviews online. Is there anyway to get my money refunded?

[bellah_24]

Hi @donnanoonkester, Thank you for reaching out to PayPal Community Forum. I'm sorry to hear that you received an item which was completely different from what you ordered. I could imagine how upsetting it was. In regards to filing another dispute,you are correct! you won't have an option to reopen a case to file another dispute in the Resolution Center. However,we can reopen it on your behalf. We can just change the reason from Item NOT received to Significantly NOT as Described. Please be advised that due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. I suggest please contact us through our chat support channel by accessing the  Message Center page of your PayPal account. Look for the Chat support option and you will get to interact with our customer service. Please provide the case id number of the claim that you have previously filed or the transaction ID number so we can verify the eligibility of the transaction and file the correct claim for you. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Stay safe and take care.

[Allison1229]

Haven't received it purchase either..I ordered in March..I have emailed them several time with no response. I would like a refund as well. This makes me so upset.

[donnanoonkester]

PayPal helped me get a full refund.. best of luck with your situation. It is very upsetting to think this company is still scamming people!

[Allison1229]

Oh WOW. That's encouraging.. I hope they can help me..Yes it's ashame this company is doing this!!

[Chops25]

How did pay pal help with your refund.  So far all they have offered to do is try to contact My argon for me.  I know that they will not respond. Very curious as to how you got pay pal to help.  I will never use pay pal again

[chirorox]

PayPal really came through for me on this one.  The company was completely unreachable by phone or email.  Here is a synopsis of what I dealt with:

1.  Ordered saw and blades

2.  Received only blades

3.  Opened a claim through PayPal with the chosen subject as "didn't receive item"

4.  My claim was denied once the seller provided the tracking information

5.  I reached out to PayPal again very upset that this happened.  They changed the subject to reflect that the item wasn't as described and reopened the claim.

6.  I was given return shipping information and instructed that once they received the item, I would receive my full refund.

7.  The address was to Canada so I had to reach out to them for broker information.

8.  PayPal said a full refund was issued and I didn't need to return the blades.

For this reason, I will continue to use PayPal as I have for years now.  They definitely provided me the insurance to get my money back because without them, I would have been dealing with my credit card company which is atrocious!

Good luck.

[frankyboston]

I had a case exactly the same, this company- My Argon, is definitely a scammer, I am thinking to have a legal action against this company, I believe many people are victims of their game.

[MarcLanthier]

I am still waiting for a delivery for something purchased in April, almost three months ago. Wrote to the company : only got an empty automatic reply so far.

I am really surprised that this kind of fraud is tolerated content on Flipboard !

ML

[MarcLanthier]

Thumbs up to PayPal who finally offered a refund for the full amount, which I am thankful for. Be that as it may, I am genuinely surprised that, as far as I stand correct, PayPal continues to do business with such a blatantly fraudulent company that cashes in without delivering the goods ! Needless to say, such an endorsement makes one less secure using systemically PayPal as a preferred way of checkout on lesser knowned transactional websites.