I received a broken item

gishpi
Contributor
Contributor

I bought an item from ebay seller.The item arrived broken.The seller says that it is broken in the shipping but I am sure that it is not true.I made a case in Paypal and from the resolution centre want me to send the item back to the seller.I will pay for the shipping back to the seller, but I am afraid that the seller is not correct and will not take the item from the courier.If the seller doesn't  take the item I will be required to pay for shipping back to me.The shipping in two directions will costs more than full refund.I am not sure what to do.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@gishpi 

 

Forfeit the PayPal dispute and file a dispute and resolve it with your credit card issuer exclusively as their terms may be more broader than paypal's, if you paid with credit card.


Kudos & Solved are greatly appreciated. 🙂

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Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@gishpi 

 

Forfeit the PayPal dispute and file a dispute and resolve it with your credit card issuer exclusively as their terms may be more broader than paypal's, if you paid with credit card.


Kudos & Solved are greatly appreciated. 🙂
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