Hello all,
So recently, I purchased a shirt from an international seller. At first, they uploaded tracking of an item which was completely different (we will call it the dud) and was delivered to me. Of course, I filed a claim then the seller said that they did that so they could get funds quicker then added another tracking number on the Paypal transaction. I kept the case open and told them I would leave it open until the real item arrived which it has not yet. The tracking they sent me with the "real" item is untrackable by my local post (Australia Post) and it only shows up on 17Track before it arrives in Australia. They offered me a refund in the claim however I need to ship the item back. I have not even received the item nor does the tracking show I receive it so how can I solve this problem? If I ship the dud item back to the seller it won't resolve the claim will it? As they had replaced the tracking for it for the item which is still coming in.
Thanks in advance for any assistance!
