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Dispute

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Contributor

Dispute

I'm trying to file a dispute but no luck . In my account it says theres no recent transactions. I have a receipt confirmation email and bank account statement with charge amount. I have called pay pal but due to covid no luck. What can I do?
2 REPLIES 2
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Esteemed Advisor

Re: Dispute

@Sandracald2600 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you (may not be an option due to covid but you may get lucky).

OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.
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Contributor

Re: Dispute

Thank you