Dispute denied

[VerbilKent]

Chinese seller gave a usps tracking number that I confirmed through usps that it did not come to my address. What next?

[kernowlass · Accepted solution]

@VerbilKent 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[sarath_sabey]

Reply PayPal Email (KMM417051882V81072L0KM

25.12.2020 I had sent 10$ for Bar. Gerry Edwards . But so far fund not received . My local bank says authorize code 003383 contact pay pal merchant and know the fund is received and refund details.  Transaction ID: is  11E03919J5649662L.

[VerbilKent]

The seller was a scammer with the website shut down and the website searchable as a scam, unfortunately. I contacted USPS and the tracking given was to a different address in my area which apparently is a part of the scam. Paypal sees the seller as giving the tracking with destination and moves on apparently. Needless to say, the seller is not corresponding anymore.