Dispute and chargeback fee

[prettyb]

Received an email today regarding a chargeback fee. from what I was told by Paypal, nothing was charged back so im not understanding this fee. And im still waiting to get my money back from a dispute. I hand delivered items but didnt get proof the recipient received.... How am I supposed to prove this after the fact?  

The recipient has been on phone with her company, and I with paypal and they are both stating the dispute is in the others hands.... How do I get this cleared up!?

[sharpiemarker]

@prettyb 

Sellers are not covered under seller protection for items hand delivered:

Seller Protection terms

Ineligible items and transactions

Your sale is not eligible for coverage under PayPal’s Seller Protection program if:

• It involves intangible, non-physical, items, including digital goods, and services. Digital goods are delivered and used in an electronic format, like a song delivered online or through a mobile application.
• The buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a “Significantly Not as Described” claim).
• It involves an item that PayPal determines, in its sole discretion, is a counterfeit item.
• It involves an item that you deliver in person, including in connection with a payment made in your physical store.
• It involves sales that are not processed either through a buyer’s PayPal account or a PayPal guest checkout transaction. For example, if the sale was made using the PayPal Payments Pro/VT product, PayPal business payments or using PayPal Here, then it is not eligible for coverage. 
• It involves items equivalent to cash including gift cards.
• It involves a donation.
• It relates to the purchase of a financial product or investment of any kind.
• It involves a payment sent using PayPal’s friends and family functionality.
• It involves a payment made using PayPal Payouts and Mass Pay.
• The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat.

When a buyer disputes via their credit card issuer, that's called credit card "chargeback". If they disputed through their bank, its called a bank "reversal". If there's a mention of a chargeback fee, I guess the buyer filed a PayPal dispute and a cc chargeback?

Contact paypal customer service to find out what's going on. Seems like there is a chargeback filed by the buyer if you were charged a fee for it. If there is a standard paypal dispute currently open, it will soon close if not already and a chargeback dispute will be opened and the situation will be dealt with via the buyer's bank, as they make the ruling, not PayPal.

In chargebacks, the dispute is filed against PayPal's merchant bank by the buyer's card issuer or bank so each party duke it out through the institutions. You via PayPal on your behalf and the buyer, through their bank on their behalf. It seems like that's what happening, the way you are describing it.

To contact customer service:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal