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Closed unresolved case

Temp20210327c
Contributor

Closed unresolved case

I’ve ordered an armchair from sofafans.co.uk website, paid £235.37 and received damaged item. Sent email to the seller, received no response. Opened the case on PayPal and found out that I can get money back but need to sent armchair on my own cost to the seller. They just sent me a response asking for tracking number, I did respond that it’s seller responsibility to arrange a collection as it was damaged condition. Case was closed without letting me know that PayPal buyer protection doesn’t cover returning goods. I’m begin them now to help me. I’m willing to send this armchair back at my own cost. Just want to make sure that I get money i’ve originally paid for. I’m so upset...I’ve contacted my bank, costumer helpline and citizen advice - has been sent back to PayPal. I did make a formal complaint but I’m not sure if they received it as I’ve had no email confirmation that I’ve sent it and no response either. Is there anything else I can do? It’s loads of money for a single mum...
2 REPLIES 2
Temp20210327c
Contributor

Re: Closed unresolved case

I forgot to mention that seller ignore my emails and website packed off its business
kernowlass
Esteemed Advisor

Re: Closed unresolved case

@Temp20210327c 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
OR if its a UK company then you should get a good result by filing in the small claims court.







Advice is voluntary.
Kudos / Solution appreciated.