Can I open a second dispute after 1st has closed?

racheahall
New Community Member

I opened a dispute as my item had not arrived but it eventually did and paypal closed the case and found in the sellers favour - fair enough.  Trouble is that the goods that I eventually received I believe to be counterfeit.  The resolution centre does not seem to allow me to open a second dispute against the same transaction.  The seller is not communicating with me when I have requested a return and refund.  Any ideas?

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@racheahall 

 

Contact customer service to request change of claim to Significantly Not As Described:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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