ebay item arrived damaged can Paypal Help?

chrcon
Contributor
Contributor

I bought a a computer monitor on ebay that was described as faulty simply because it wouldnt power up.  There was no cosmetic damage described in the listing and when it arrived I found that it had been damaged due to poor packaging, the screen stand had moved around inside the box causing the screen to become severely scratched.  I paid £368 for this monitor knowing that I could repair the power problem but now it is worthless because the seller didnt package it correctly.  Seller has refused to refund and after opening a case, ebay have found in their favour because the listing mentioned the word "faulty".  Ebay Buyer protection is useless.  Please, Please Please could Paypal help me!!!!?????

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3 REPLIES 3

denss73
Contributor
Contributor

Contact seller.
Did u check his positive rating?

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chrcon
Contributor
Contributor

yes 100% positive over 100 ratings

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PayPal_paula
Moderator
Moderator

Hi chrcon, 

 

If you already had a case opened with eBay you will be unable to open a case with PayPal as you can only open a case on one or the other. If you didnt get the resolution you required from eBay then may I suggest that you take it outside of PayPal. You can contact your local trading standards office or your citizens information centre for further assistance. 

 

Sorry I cant be of more help

Paula 

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