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Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, October 19th, from 4-5pm GMT.
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Hello, first of all thank you for doing this chat Martin
Welcome to our PayPal Community Q&A session!
I understand your predicament, because of the nature of this session I cannot provide any account specific information or instructions. If you are no longer in the country the account has been set up, you may not have any financials linked to this country. You could try adding a prepaid Visa card, as in the UAE this is the preferred method of withdrawal. If this is not possible you can send a request to our Customer Support to have the funds transferred to another PayPal account from a friend or family member to assist with this withdrawal. The latter method of transfer is rarely accepted but you can try, the recipient account must of good standing order and have no issues and fully verified.
You will need to request this through the Message Centre on your account. I cannot guarantee this will be accepted.
Which message centre? Last time I try to contact Paypal through support page and click on email as the only option they never got back to me, only generic auto reply email
Welcome to our PayPal Community Q&A Session!
I am sorry to see you are having such issues. Unfortunately, I cannot discuss or take any action on the account through contacts on this platform. If you have two accounts both in your business name, this can only be changed if the businesses are legal business entities. This can be done as follows:
If the business names are not legal entities then it is not possible to change the name on the accounts. As the account has been created and the terms and condition have been agreed in the name of a person that does not exist, thus making the account invalid.
This would lead to a permanent limitation and funds can be held for up to 180 days. The reason the funds are held to minimise the risk of loss due to the possibility of disputes or chargebacks on payments received.