PayPal Community Q&A - October 19, 2018 - Closed
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Hey everybody!
Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, October 19th, from 4-5pm GMT.
Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
How Community Q&A session works:
The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.
In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.
During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time.
At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.
Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post. See you then!
Martin.
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Hi everybody!
Today's Community Q&A session at is now open and unlocked!
Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.
Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This Q&A session is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future!
- Martin
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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Hello, first of all thank you for doing this chat Martin
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Hi @Chris1544
Welcome to our PayPal Community Q&A session!
I understand your predicament, because of the nature of this session I cannot provide any account specific information or instructions. If you are no longer in the country the account has been set up, you may not have any financials linked to this country. You could try adding a prepaid Visa card, as in the UAE this is the preferred method of withdrawal. If this is not possible you can send a request to our Customer Support to have the funds transferred to another PayPal account from a friend or family member to assist with this withdrawal. The latter method of transfer is rarely accepted but you can try, the recipient account must of good standing order and have no issues and fully verified.
You will need to request this through the Message Centre on your account. I cannot guarantee this will be accepted.
Thanks
Martin
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Which message centre? Last time I try to contact Paypal through support page and click on email as the only option they never got back to me, only generic auto reply email
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Hi @Chris1544
The Message Centre in the Help section. Please chose the correct topic for your escalation, this would be withdrawal issues. You can also try calling our Support or contacting us on Facebook or Twitter.
Thanks
Martin
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Hi @sweetshop
Welcome to our PayPal Community Q&A Session!
I am sorry to see you are having such issues. Unfortunately, I cannot discuss or take any action on the account through contacts on this platform. If you have two accounts both in your business name, this can only be changed if the businesses are legal business entities. This can be done as follows:
Infocenter
- A copy of a valid photo identification showing the new contact name (a driver's license, a passport, or any other government-issued photo identification)
- A letter on company stationery showing the primary email address, the current name, the postal address, and the phone number on your PayPal Business account. In your letter, include the reason for the name change and the new contact name.
- A letter of authorisation. To access the letter, copy and paste the following link on your web browser: https://www.paypalobjects.com/digitalassets/c/compliance/eu/gb/en/loa.pdf
- A Business Registration document or you can simply add your Business Registration Number to your PayPal account.
If the business names are not legal entities then it is not possible to change the name on the accounts. As the account has been created and the terms and condition have been agreed in the name of a person that does not exist, thus making the account invalid.
This would lead to a permanent limitation and funds can be held for up to 180 days. The reason the funds are held to minimise the risk of loss due to the possibility of disputes or chargebacks on payments received.
Thanks
Martin
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