PayPal Community Q&A - May 24, 2019 - Closed

[PayPal_Martin]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, May 24th, from 4-5pm GMT.

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A session works:

The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.  

During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time. 

At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post.  See you then!

Martin

[Discipline1]

What should I do then

[PayPal_Olivia]

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@Discipline1 wrote:
I checked with them but they said the have not blocked any text mesaages

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Hi @Discipline1,

I'm sorry to hear that the messages still aren't coming through. If you've checked with your provider and confirmed that no text messages are being blocked, I would suggest also attempting the following:

Send a text to 729-725 with "bal" in the body of the text. There should be a reply from your carrier if there is any sort of block.

If there is no indication from that test that there is a block. Please log in at https://www.paypal-support.com to open a ticket to our techniciand. Make sure to include all the troubleshooting steps that you've completed.

I hope this can be resolved quickly!

Olivia

[PayPal_Olivia]

Thank you to everyone for participating in this week's Q&A session!

The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Wednesday, May 29th at 1pm PT, or next week on Friday, May 31st at 4pm GMT. We'd love to meet you!

See you then!

Olivia