Cannot email Paypal

[Jimbo8]

I have been trying for days now to email paypal and it does not work at all. I am trying to remove two credit cards from my account that are closed but it keeps saying it cannot be removed while an authorisation is pending but this is impossible as the cards have been closed for ages. I have been trying to do this for months now and am really getting annoyed. Paypal have made it impossible to contact them  by email as when you select the subject nothing happens no matter what you do or how many times you try. This is obviously a ploy to get us to call the premium rate customer service number which I am not willing to do. Sort it out paypal this is a disgrace, you just take take take and provide no service for our hard earned fees you take.

[Ted_L]

I have the same two problems. Flaming is against the fair use policy for this website. In my experience, help is more likely when asking politely what is happening. I feel sure PayPal are not capable of the devious approach you are suggesting. A glitch/ballsup is more likely.

Paypal, we both want to delete our former primary credit cards having added new ones. My old credit card no longer exists. It is shown with a "Remove" link but that doesn't work.

Please can someone email all affected PayPal users & say that the email facility is down?

[Jimbo8]

I apologise if this was seen as flaming as it was not meant that way. I am just frustrated that this has been a problem for so long and cannot understand the email system fault being left for so long.

[PayPal_david]

Hey guys,

I realise that this can be a frustrating issue for you both. This is currently a technical issue that is preventing some customers from removing their back up cards from their PayPal account. It is still being investigated but the only way that you both will be able to get these cards removed is by contacting customer services.

You have two options when trying to contact us to request this. If you click the Call Us or Email Us option, you would then be able to contact customer services directly in order to get these cards removed from your account.

If either of you are having difficulties with this, you should try using a different web browser if possible or clear your temporary internet files and this should assist with you being able to contact us.

I hope this helps,

David.

[Ted_L]

Thanks for responding. Sad it took two weeks - you must be very busy!

"You have two options when trying to contact us to request this. If you click the Call Us or Email Us option, you would then be able to contact customer services directly in order to get these cards removed from your account."

As said before, I can't use the phone because of hearing impairment.

"If either of you are having difficulties with this, you should try using a different web browser if possible or clear your temporary internet files and this should assist with you being able to contact us."

I have done both of these, and the email contact system simply doesn't work - at least two weeks on. Anyway, I'm using the latest version of Internet Explorer, with all upgrades, so are you saying the majority of your customers can't get in touch by email?

Regards

[PayPal_david]

Hi Ted_L,

I can go through the contact us process with no problems. It is letting me go through it and I haven't heard anything internally with customers having technical issues so I don't know exactly what the issue is. Please see my screen shot that I have attached.

David

[Ted_L]

Hi there - attached screenshot for me. This is as far as it gets, however long I wait. No box for credit card number or to enter text, and the "Submit" button has no effect.

[PayPal_david]

Hi again, 

Are you still getting no text box if you try using a different sub topic?

David

[Ted_L]

Thanks for looking into this, David.

It seems to be the submenus related to banking that are in trouble, with no text box and inactive "Submit"  button, namely:

Managing My Account

• Updating my bank account info
• Verifying...
• Updating my debit/credit card

Managing My Sales

• Credit card chargeback status

HTH

[PayPal_david]

Thanks for letting me know Ted_L 

I will send this straight over to our technical department so that they can try to investigate it further.

In the mean time, could you please try emailing us using a different sub topic and customer services can try to assist you further.

David.