Can't confirm secondary email.

[BBrownies]

I'm attempting to add a secondary rmail address to my account, but every time I click on the button I'm taken to the a screen that states:

Confirm Email

Error Message

The confirmation number you have entered does not match our records for this account. Please check the number and try again.

Because some email programs do not support hypertext links, we have also enabled you to confirm your email address by entering a unique confirmation number. The email message we sent you contains this number.

Please enter it here

Then there's a box with a long sequence of numbers already there, however it won't accept it, nor can I find any other confrimation number in my email.

Could really use some help.

[Ashley1]

Did you find a fix for this? I'm having the same problem. Tells me my password is incorrect (which it isn't because I literally JUST signed into PayPal) and asks me for a confirmation number. There is no confirmation number in the email but the screen that asks me for the confirmation number is already prefilled. When I click the confirm button it tells me my confirmation does not match the one in the email they sent.... UGH!

[rschech13]

I'm having the same problem! Have you found a solution?

[wacho4]

Same problem here. Old email no longer active. What can we do?!?

[rschech13]

I emailed PayPal a couple days ago about the problem but have not received a response as of yet.

[morganmorganb]

I'm having the same exact problem and paypal is NOT being helpful.