So, I've been a PP customer since the early 2000's. Never had an issue. Several weeks ago I received a PP email telling me my acct. is limited due to a possible unauthorized charge from Bed, Bath and Beyond. I go to my acct. and PP has limited my acct. due to a $44.00+ charge my bank alerted them may not be legit. I confirmed with PP and my bank that the charge is fine. It's been 2 wks. and is still not corrected by Paypal. Then they require me to send them proof of my address. (I did.) Days later they tell me it is not acceptable (I sent the top part of my bank statement with my address on it?) They want me to confirm my email address, but after repeated re-requests I am still not receiving their email to confirm. I changed my password and security questions from day one of this mess, but now PP wants me to send them my drivers license, better proof of my address, and credit card statements for the cards on my PP account. SAY WHAT? I'm not comfortable sending them all of this info. & what's more aggravating is that this takes a riduculous amount of time out of my 55 hour work week to do. I appreciate good security, but there must be an easier way. My credit card companies & credit union don't put me through this crap when there's a possible issue. GOOD GRIEF! Now, I have returned some items to a store and they can't refund my $ to my PP acct. because of this limitation. I've called -- MAN have I called, so please don't tell me to "just call customer service." The wait time is a joke. Today the wait time for a call back was 1.5 hours! Now I just want to close my acct. and they won't LET me remove my cards, bank acct or close it because of the limitation?? I owe them nothing and have a zero balance. I didn't do a thing wrong -- and now I'm being treated like the villian on my own account! And now Bed, Bath and Beyond may come after me for the hold on their charge to my account which WAS legitimate. Lovely. 😞 I know I can't be the only one with this headache. I just want to talk to someone who speaks my language and who can clear this up quickly without all these games.
