Claim process question

[Irishseashell7]

I apologize if this has been answered elsewhere...I did a search and couldn't find a proper answer to my situation.

I have a claim against a seller...she's not responding to paypal like she didn't respond to me.  I got this message tonight from paypal and i'm confused...so if the 8 days come and go and they close the claim does that mean i'm out of getting the items ordered AND my money too?   

I do not understand this.  It appears i'm going to have to resort to having my credit card provider go after her if this is what happens.

Message from paypal:  We've reviewed your account and see that your case has been escalated from a dispute to a claim on June 15,2016. We have asked the seller to provide us with information relating to this case PP-004-894-744-108. The seller has not yet responded. If they don't respond within 8 calendar days, we will automatically close the claim the following day.

[sharpiemarker]

The seller is supposed to respond within the time limit, if not, PayPal takes over and decides the outcome, closing the claim, likely in your favor if there is no contest from the seller.

[DPCreations]

Specifically, what was the claim?

Once escalated to a claim, there is nothing more to do unless PayPal requests information.

All that matters now is all of the documentation you submitted BEFORE escalation.  Now it depends on the nature of your claim and the documentation submitted.

[Irishseashell7]

The claim was due to not receiving any of the items I purchased.  I did my due dilligence and contacted the seller 5 different times/dates. 

This has been a big lesson in there are some very unsavory people out there.

Thank you for your reply and info above, appreciated.

Oh and I did provide very detailed documentation with the dispute.

[DPCreations]

For item not received the tracking number is about all that is needed (or missing).  If the seller can't provide tracking to show delivered, then the case should close in your favor.