I ordered a textbook bundle directly from a publisher, but when the box arrived it only contained packing material. So technically the seller does have tracking information stating they mailed me a package and delivery confirmation. The only real saving grace (I hope) is that on the publisher's website it states the textbook bundle weighs 13+ pounds and the UPS tracking information states the box weighed 2.8 pounds when it was shipped. Will that be enough proof to substantiate my claim that I did not receive the textbooks and software that I ordered?
I totally realize the "my box arrived empty" claim is wicked dodgy and some people take advantage of it, but I'm genuinely at a loss here. How do you prove you didn't receive something? I do have proof (order confirmation/shipment update) that I purchased a new bundled set of books. Will that help my case in addition to the weight being dramatically lower than it should have been according to the UPS shipping info?
How long does it usually take for ebay to settle a claim after both parties have responded and Paypal has begun the review process? I had to purchase another bundled set of books/software in order to prepare for the exam we have in our first class next week and to complete my assignments/prepare for the first lab.I obviously didn't budget $850 on textbooks for one class and am anxious to find out if I'm likely to have to eat the cost. Thank you in advance for any insight you might be able to provide regarding this issue.
Since cellphone camera technology has evolved so much it is wise to film a video about opening a parcel, film that parcel is unopened and also show all addres information and the tracking number. Then open the parcel and if it is empty then you have good proof. For me there have been couple transactions where the product has been defective, I have film the entire opening and quick testing (in one take) which has shown that the product does not work. I have notified seller and provided a link to the video. Seller has refunded me quickly since he/she has no hope winning the dispute. However, even without proof PayPal generally sides with buyer, sometimes this of course causes rage for sellers since PP dispute process can be exploited pretty easily, based on stories atleast. If you have some kind of proof that of course helps a lot.
Do not file an IRN case as you would lose that because you did receive something according to tracking, except that what was received significantly differs from what was described, an empty box, so choosing the correct case type to file is important.
Read the User Agreement carefully on how to proceed with a SNAD dispute, about the resolution process, and the requirements needed to receive buyer protection:
File with Ebay first,if you win,Ebay will send you a return label and make the seller pays the cost of return shipping while with Paypal,you pay return shipping.
