Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum will no longer be available starting June 30, 2025. Please note that the forum is now closed for new posts and responses, but previous posts will remain accessible for review until June, 30 2025. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Jun-15-2016
Irishseashell7
Irishseashell7 Contributor
Contributor
4
Posts
0
Kudos
0
Solutions
Your 3rd PayPal Anniversary
Your PayPal Anniversary
The Return
Ice Breaker
Giving
Active
View all
Latest Contributions by Irishseashell7
  • Topics Irishseashell7 has Participated In
  • Latest Contributions by Irishseashell7

Re: Claim process question

by Irishseashell7 Contributor in About Protections (Archive)
‎Jun-16-2016 08:20 PM
‎Jun-16-2016 08:20 PM
The claim was due to not receiving any of the items I purchased.  I did my due dilligence and contacted the seller 5 different times/dates.    This has been a big lesson in there are some very unsavory people out there.   Thank you for your reply and info above, appreciated.   Oh and I did provide very detailed documentation with the dispute. ... View more

Claim process question

by Irishseashell7 Contributor in About Protections (Archive)
‎Jun-16-2016 06:41 PM
‎Jun-16-2016 06:41 PM
I apologize if this has been answered elsewhere...I did a search and couldn't find a proper answer to my situation.   I have a claim against a seller...she's not responding to paypal like she didn't respond to me.  I got this message tonight from paypal and i'm confused...so if the 8 days come and go and they close the claim does that mean i'm out of getting the items ordered AND my money too?      I do not understand this.  It appears i'm going to have to resort to having my credit card provider go after her if this is what happens.     Message from paypal:  We've reviewed your account and see that your case has been escalated from a dispute to a claim on June 15,2016. We have asked the seller to provide us with information relating to this case PP-004-894-744-108. The seller has not yet responded. If they don't respond within 8 calendar days, we will automatically close the claim the following day. ... View more

Re: Opening a Dispute?

by Irishseashell7 Contributor in About Protections (Archive)
‎Jun-15-2016 03:48 PM
‎Jun-15-2016 03:48 PM
Ok good to know on the email thing.  I'll put a call in tomorrow and get the ball rolling.   I'm not on facebook or twitter.   Thank you for your advice! ... View more

Re: Opening a Dispute?

by Irishseashell7 Contributor in About Protections (Archive)
‎Jun-15-2016 02:37 PM
‎Jun-15-2016 02:37 PM
I just dealt with the exact same situation.  I submitted an email to customer service via the system.  If I don't get response in a timely manner then I will call them.   I'm saving the credit card issuer route for my last resort....I want the products I ordered but like you the seller has gone MIA since the charge cleared my account.    This is first time i've encountered this so kinda shocked at how some sellers run a business.  I'll also be reporting them to the better business bureau if I don't get some resolution as this is unacceptable to treat buyer this way.   Good luck to you in your dispute. ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!