Cannot access PayPal Credit or Bill Me Later

[snadsnad]

I cannot access the Credit section of PayPal at all and this means I can no longer access my Bill Me Later balance and make payments.  Everytime I try to click on the PayPal Credit link after I log into PayPal I get the following error: "We are not able to process your request. Please try again later." This has been going on for at least a week and I see other users with the same issue.  Please address this.  It is a system issue.  I've tried with Internet Explorer 9 and 10, Firefox, and Chrome on both Windows 7 and Linux.  I also tried three different internet connections.  I get the same error message everywhere.

[PayPal_Nicole]

Hi Siriuswoman009-

Thank you for posting

We do apologize for your frustration. Bill Me Later is now PayPal Credit and is serviced through your linked PayPal Account.

We have a few suggestions we can offer publically here on The PayPal Community Forum. If they do not help, we would be happy to assist viaFacebook, Twitter or over the phone at 866-528-3733 . With a little account specific information we can dig a little deeper and find a solution.

Our suggestions are:

1. If your PayPal Credit information is not showing, or is taking you in a loop, please try opening PayPal.com in an alternate browser.

2. Please ensure your PayPal Credit and PayPal accounts are linked

3. If you already have another PayPal Cards product (PayPal Select MasterCard and PayPal Smart Connect) linked to your PayPal account, you will not be able to link PayPal Credit.

Occasionally we see PayPal Credit linked to a closed or old/unused PayPal Account.  When this happens the PayPal Credit Account information will not be visible unless you log into the unused account.  Our customer Support team is happy to help ensure PayPal Credit is linked to the correct PayPal Account.

Customer Support can be reached at 866-528-3733.  You will be prompted to enter  your account number, but if you do not know it please hold through the prompts and you will eventually be connected with a customer support representative.

[azuetaa]

My account denies transactions stating it is linked to another account but this is the first time i have made a paypal and now have the credit account as well so I don't understand how to fix this and when I called they said it's something with the security but didn't fix it but told me to email the payment which I have tried and failed . my girlfriend sent me a dollar from her paypal credit to test it out and it worked so I don't understand what's wrong with my account. Can I get someone to fix it because I have also emailed 2 times with no response.

[nlholley30]

Same issue with mine. I have had an open credit account for a week and it says I can utilize it, yet I'm unable to. It's getting frustrating. I've had continual people put me on hold, then hang up when I call I'm going in circles. I'm going to close this if the problem continues. I put an inquiry on my credit, and all for nothing

[CTFLACK]

Help... Just spent 2 hours on the phone w/paypal & I cant pay an invoice I got... Their EXCUSE is that part of PAYPAL is DOWN... ANYONE ELSE HAVING PROBLEMS?????

[cecys2014]

Hi, I'm Cecilia and a seller refunded me the amount of $22.98 for a plumeria not sent.  I don't know how to go about receiving it from you. Request #5071473612

[nilgirinoble]

I need to change the payment card I am currently using. Also desire to put $ 50 in my paypal account. Bill Noble

[nilgirinoble]

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@d2tex wrote:

Same problem here.

I've tried using 2 different browsers (IE and Chrome) and it still sends me in a circle. Bill Me Later >> PayPal >> Bill Me Later >> PayPal.

All I want is to VIEW MY STATEMENT on Bill Me Later the way I was able to do last month so I may determine the appropriate amount to send as payment. Why is that so difficult?  It shouldn't be.  

---

@d2tex wrote:

Same problem here.

I've tried using 2 different browsers (IE and Chrome) and it still sends me in a circle. Bill Me Later >> PayPal >> Bill Me Later >> PayPal.

All I want is to VIEW MY STATEMENT on Bill Me Later the way I was able to do last month so I may determine the appropriate amount to send as payment. Why is that so difficult?  It shouldn't be.  I am trying to send you money. But I'm sure if I miss a promoitional deadline by 1 second or 1 penny, I'll be charged a ton of interest, despite my every effort to pay on time and being thwarted repeatedly by your system.

Why "fix" something that wasn't broken?  You've taken away access to something important without providing a viable alternative.

---

But I'm sure if I miss a promoitional deadline by 1 second or 1 penny, I'll be charged a ton of interest, despite my every effort to pay on time and being thwarted repeatedly by your system.

Why "fix" something that wasn't broken?  You've taken away access to something important without providing a viable alternative.

---

I need to change the payment card I am currently using. Also desire to put $ 50 in my paypal account. Bill Noble

[Siriuswoman009]

I'm kinda shocked this isn't fixed I wasn't able to use my ppc this Christmas I would had probably had spent some more had I had access to my account . I'm thinking the people who are supposed to be fixing this may not be getting a huge Bonus after this is all said and done !

[hittite99]

Okay.   This is how you make a payment to PayPal Credit:

Log into your account.

Click on "MONEY"

When MONEY comes up, scroll all the way down the page.

You'll come to

                            PAYPAL CREDIT.

Scroll down further.

You'll see                           

                            VIEW STATEMENTS

Click on VIEW STATEMENTS    See:

                            MAKE PAYMENT 

Click on it!

[donnabee]

There is no "MONEY" choice to click on.

I don't understand why they just leave their customers blowing in the wind when they know there's a problem.