Buyer manipulating Paypal policy to get a force refund

[OMimug]

hi , 

My account has number of disputes  opened in my account and after 5 days paypal able to give decision in my favour on the same day buyer disputed against the decision and filed another case changing the Case type the items are not received as described and they send E-Mail to paypal again first i spoke to a customer representitive stating that the Appeals will be resolved into your favour nothing to worry ( cos the apeals were asking anything which i want to add in my case) i provided all compleing evidence which was approved by paypal and now he is again disputing and apealing and it is blocking my business activity on paypal and ulimitely i will have a loss in context of clients and Suppliers as well.

cos in apeal he have changed the reason now paypal is saying our backoffice is investigating the case & it will take 7 more days i dont know what to do

its frustrating wasting 7 more days for an outcome 

[DPCreations]

What product?

What dispute?

PayPal does not like risky business.  Disputes are part of restricted activities according to PayPal policies

This is from the list of restricted activities:

Conduct your business or use the PayPal services in a manner that results in or may result in

• complaints;
• requests by buyers (either filed with us or card issuers) to invalidate payments made to you;
• fees, fines, penalties or other liability or losses to PayPal, other PayPal customers, third parties or you.

[OMimug]

The buyer have disputed that he haven't received the services (unlock codes) I have provided first prove of that which paypal approved and gave decision in my favour after that the buyer appealed the items were not delivered as described and I again gave them prove the buyer is using my website and codes are delievered to them He changed the reasons 1) he haven't received item 2) after decision he changed reason item not described delivered Tell me what shall I do he is still using My website and orders are delivered to him

[DPCreations]

There is no seller protection for virtual items.  This leave the seller open to losing all disputes.

PayPal is not a good venue for selling virtual items; you do so at your own risk. 

Some buyers are quite educated and know how to use this vulnerability where sellers fail to realize thier own risks.

From PayPal policies:

To be eligible for PayPal’s Seller Protection, you must meet all of the following requirements 

• The primary address for your PayPal account must be in the United States.
• The item must be a physical, tangible good that can be shipped.

[OMimug]

Well he have changed this to abuse buyer seller protection but I won the case before where he have disputed he haven't received the services where I provided printscreen of my website and now he is saying he had not received items as described in apeal which is under further investigation (what is likely outcome of this)

[DPCreations]

My guess would be a loss for seller.

Buyer could have a backup plan to dispute with credit card and then seller would also get a $20 chargeback fee.

[Whac-A-Mole]

not much you can do but wait for paypal to reach a decision.

You may want to look for another payment processor.

[OMimug]

The amount was sent as masspay and it was sent from PayPal balance amount is more then £20k which worries me a lot

[sharpiemarker]

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@OMimug wrote:
The amount was sent as masspay and it was sent from PayPal balance amount is more then £20k which worries me a lot

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Wait, so the amount of the dispute itself is €20k or the amount from which the dispute was opened was part of a Mass Payments  totaling €20k.  €20K is no joke, that is grounds for "parting ways--not wanting to do business with you anymore".

[OMimug]

What can be likely outcome cos PayPal Said the compiling evdience you provided is enough and ok They are checking seller appeal docs