PayPal Community

Hello @Heyitsiris,   Welcome to the PayPal Community!    I understand that you've reached out because you cannot complete the required tasks to receive your funds. I'm very sorry if this process has caused you any frustration! Being able to use your money quickly is typically preferred. Sometimes PayPal is required by regulatory rules to obtain additional information from a customer before certain services can be made available. Once all of the required information is submitted, it will be reviewed for verification. Once the information is accepted, the account should be resolved further. PayPal will be sure to email you. Then you can work on your transfer options to access the funds. You may first try to clear the cache and cookies from the browser you are using and try visiting the page again. This has been known to fix similar issues.    For additional guidance on this matter, it is best to reach out to customer support directly. They will have a way to get the requested information in on your behalf. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. It's possible that something needs to be adjusted or resolved on your account.   I hope you find resolution soon!   Thank you, - Schae   ... View more

Hi @Mahesh280,   The PayPal Community welcomes your post!   If you have any payments that would be coming from that debit card, they will not go through. It would be important to change your payment method to the payments in question so that you do not experience a disruption. If you have payments that are taken from your bank account and that is not changing, your payments will go through as they would normally. There are some times when the backup funding source may be charged when the preferred method is unavailable, so please have your funding sources updated within your Wallet. Once you have your new card available, please update it in your PayPal account. If you only need to change the expiration date, you can find steps to do so in our Help Center.    I hope this helps you navigate this process better!   Thank you, - Schae  ... View more

Hello @Wilcox1,   Welcome to the PayPal Community!   It looks like you have concerns about your partner possibly seeing a payment listed for an anniversary gift in your Activity. I know it would be important to keep that a surprise! At PayPal, we always recommend that our customers create and use their own account. If you have a partner that uses your PayPal account, this could end up causing security issues down the road. If you have a Business account and your partner is added as an authorized user, then using the account should be fine. I see that you've asked how you can remove a transaction from appearing in your Activity or dashboard. PayPal does not have that capability at this time. I'm sorry to give you this news! This may be a good time to ask your partner to create their own PayPal account to make things easier.    Please enjoy the rest of your week!   Thank you, - Schae ... View more

Hi @RAS59,   The PayPal Community welcomes you!   I see that you are asking about receiving money from someone who does not have a PayPal account. To make a payment through PayPal without opening an account, they'll have to have you send an invoice or money request to their email address. This will cause the sender to receive an email with either a detailed invoice or a simple note explaining what the money is needed for. Here's are the steps: 1. Navigate to the PayPal website and sign in to your account. 2. Click the "Request Money" tab at the top of the screen. 3. Click "Request Money." 4. Enter the recipients email address in the Recipient's Email Address field. 5. Enter the amount that you are requesting in the Amount field. Then you continue to send the request.    I hope this helps!   Thank you, - Schae    ... View more

Hello @cristiananne11,   Welcome to the PayPal Community!   I'm sorry that you've been having trouble with transferring money to your card! Please check that the card is not expired and that your account is not limited. The account's security system may also be blocking the action as a precaution. More information can be found on our website. If you need someone to review things with you, it may be best to get in direct contact with PayPal customer service. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. It's possible that something needs to be adjusted or resolved on your account.   I hope you find out more soon!   Thank you, -Schae   ... View more

Hi @sammyy9,   Thank you for posting in the PayPal Community!   It looks like you are asking how you can pay off your outstanding Pay in 4 program. When you login to your PayPal account, you should have a section for these Pay in 4 programs listed on the page. You can review and pay from there, and you can take a look at our Help Center from the website for additional payment information. Payments can be made from a debit card, credit card, or bank account. You would have provided them at the time of your application. Your PayPal balance can't be used for repayments at this time.   I hope this information is useful to you!   Thank you, -Schae ... View more

Hello @yechielglantz & other posters,   The PayPal Community appreciates your posts!   It would be very alarming to see a permanent limitation on your PayPal account. I'm very sorry for this inconvenient circumstance! These limitations help keep PayPal a secure and regulated platform. If you have just created the account or if you have reviewed the PayPal User Agreement to find that no violations have been made, things may need to be reviewed further. In that case, please get in direct contact with PayPal customer service. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account.   I wish you well going forward!   Thank you, -Schae   ... View more

Hello @Me19nep,   Welcome to the PayPal Community!    I see that you have concerns regarding your bank account being charged for a payment that was intended for your preferred funding source of PayPal Credit. I'm sorry for the trouble you've had! PayPal Credit is a special credit line that merchants and websites need to have on as an option for acceptable forms of payment. Additionally, our internal security system could flag something as risky and prevent PayPal Credit from being available. Lastly, your back up funding source will be charged if your PayPal Credit does not have enough available credit, or you will be asked to select a different payment method at checkout. Check out the Help Centre article I linked above more for information on preferred payment methods.   I hope this helps explain things more!   Thank you, -Schae ... View more

Hi @Superdooper1,   The PayPal Community welcomes you!    The amount of time is takes for a transfer to process can usually depend on a bank's clearing process and your history with PayPal. Some transfers may be instant if PayPal deems it is eligible as an instant transaction. Others could take longer because it was a standard transfer or it is processing as a non-instant transfer. Sometimes risk is a factor as well. Note, if you've waited longer than 7 business days, your bank may be having issues processing your transfer. This can commonly be due to an incorrect account number that was entered, or a bank account that doesn't accept electronic funds transfers. It may take a week or so for a notification to come from the bank if there's a problem with a transfer. PayPal will be sure to email you if they receive any information from your bank. Additional information can be reviewed in our Help Centre as well.    Your feedback is greatly appreciated!   Thank you, -Schae   ... View more

Hello @drashtisikotara & @Heidi1998,   Welcome and thank you for your post in the PayPal Community!    I'm sorry that you have been experiencing a problem when going to resolve your account. Seeing the screen stuck would be frustrating to navigate! In this case, it may be beneficial to clear the cache and cookies from the internet browser you are using. This can sometimes fix the issue quickly! Then attempt to click on the "Resolve" buttons. If you continue to run into trouble, it would be best to get in contact with PayPal customer support further. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. They can provide an additional way to upload the requested information.    Once all of the information is accepted, you should see the account resolve ad your actions restored.    Thank you, -Schae   ... View more