PayPal_Schae

Hello @Heyitsiris,   Welcome to the PayPal Community!    I understand that you've reached out because you cannot complete the required tasks to receive your funds. I'm very sorry if this process has caused you any frustration! Being able to use your money quickly is typically preferred. Sometimes PayPal is required by regulatory rules to obtain additional information from a customer before certain services can be made available. Once all of the required information is submitted, it will be reviewed for verification. Once the information is accepted, the account should be resolved further. PayPal will be sure to email you. Then you can work on your transfer options to access the funds. You may first try to clear the cache and cookies from the browser you are using and try visiting the page again. This has been known to fix similar issues.    For additional guidance on this matter, it is best to reach out to customer support directly. They will have a way to get the requested information in on your behalf. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. It's possible that something needs to be adjusted or resolved on your account.   I hope you find resolution soon!   Thank you, - Schae   ... View more

Hi @Mahesh280,   The PayPal Community welcomes your post!   If you have any payments that would be coming from that debit card, they will not go through. It would be important to change your payment method to the payments in question so that you do not experience a disruption. If you have payments that are taken from your bank account and that is not changing, your payments will go through as they would normally. There are some times when the backup funding source may be charged when the preferred method is unavailable, so please have your funding sources updated within your Wallet. Once you have your new card available, please update it in your PayPal account. If you only need to change the expiration date, you can find steps to do so in our Help Center.    I hope this helps you navigate this process better!   Thank you, - Schae  ... View more

Hello @Wilcox1,   Welcome to the PayPal Community!   It looks like you have concerns about your partner possibly seeing a payment listed for an anniversary gift in your Activity. I know it would be important to keep that a surprise! At PayPal, we always recommend that our customers create and use their own account. If you have a partner that uses your PayPal account, this could end up causing security issues down the road. If you have a Business account and your partner is added as an authorized user, then using the account should be fine. I see that you've asked how you can remove a transaction from appearing in your Activity or dashboard. PayPal does not have that capability at this time. I'm sorry to give you this news! This may be a good time to ask your partner to create their own PayPal account to make things easier.    Please enjoy the rest of your week!   Thank you, - Schae ... View more

Hi @RAS59,   The PayPal Community welcomes you!   I see that you are asking about receiving money from someone who does not have a PayPal account. To make a payment through PayPal without opening an account, they'll have to have you send an invoice or money request to their email address. This will cause the sender to receive an email with either a detailed invoice or a simple note explaining what the money is needed for. Here's are the steps: 1. Navigate to the PayPal website and sign in to your account. 2. Click the "Request Money" tab at the top of the screen. 3. Click "Request Money." 4. Enter the recipients email address in the Recipient's Email Address field. 5. Enter the amount that you are requesting in the Amount field. Then you continue to send the request.    I hope this helps!   Thank you, - Schae    ... View more

Hello @cristiananne11,   Welcome to the PayPal Community!   I'm sorry that you've been having trouble with transferring money to your card! Please check that the card is not expired and that your account is not limited. The account's security system may also be blocking the action as a precaution. More information can be found on our website. If you need someone to review things with you, it may be best to get in direct contact with PayPal customer service. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. It's possible that something needs to be adjusted or resolved on your account.   I hope you find out more soon!   Thank you, -Schae   ... View more

Hi @sammyy9,   Thank you for posting in the PayPal Community!   It looks like you are asking how you can pay off your outstanding Pay in 4 program. When you login to your PayPal account, you should have a section for these Pay in 4 programs listed on the page. You can review and pay from there, and you can take a look at our Help Center from the website for additional payment information. Payments can be made from a debit card, credit card, or bank account. You would have provided them at the time of your application. Your PayPal balance can't be used for repayments at this time.   I hope this information is useful to you!   Thank you, -Schae ... View more

Hello @yechielglantz & other posters,   The PayPal Community appreciates your posts!   It would be very alarming to see a permanent limitation on your PayPal account. I'm very sorry for this inconvenient circumstance! These limitations help keep PayPal a secure and regulated platform. If you have just created the account or if you have reviewed the PayPal User Agreement to find that no violations have been made, things may need to be reviewed further. In that case, please get in direct contact with PayPal customer service. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account.   I wish you well going forward!   Thank you, -Schae   ... View more

Hello @Me19nep,   Welcome to the PayPal Community!    I see that you have concerns regarding your bank account being charged for a payment that was intended for your preferred funding source of PayPal Credit. I'm sorry for the trouble you've had! PayPal Credit is a special credit line that merchants and websites need to have on as an option for acceptable forms of payment. Additionally, our internal security system could flag something as risky and prevent PayPal Credit from being available. Lastly, your back up funding source will be charged if your PayPal Credit does not have enough available credit, or you will be asked to select a different payment method at checkout. Check out the Help Centre article I linked above more for information on preferred payment methods.   I hope this helps explain things more!   Thank you, -Schae ... View more

Hi @Superdooper1,   The PayPal Community welcomes you!    The amount of time is takes for a transfer to process can usually depend on a bank's clearing process and your history with PayPal. Some transfers may be instant if PayPal deems it is eligible as an instant transaction. Others could take longer because it was a standard transfer or it is processing as a non-instant transfer. Sometimes risk is a factor as well. Note, if you've waited longer than 7 business days, your bank may be having issues processing your transfer. This can commonly be due to an incorrect account number that was entered, or a bank account that doesn't accept electronic funds transfers. It may take a week or so for a notification to come from the bank if there's a problem with a transfer. PayPal will be sure to email you if they receive any information from your bank. Additional information can be reviewed in our Help Centre as well.    Your feedback is greatly appreciated!   Thank you, -Schae   ... View more

Hello @drashtisikotara & @Heidi1998,   Welcome and thank you for your post in the PayPal Community!    I'm sorry that you have been experiencing a problem when going to resolve your account. Seeing the screen stuck would be frustrating to navigate! In this case, it may be beneficial to clear the cache and cookies from the internet browser you are using. This can sometimes fix the issue quickly! Then attempt to click on the "Resolve" buttons. If you continue to run into trouble, it would be best to get in contact with PayPal customer support further. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. They can provide an additional way to upload the requested information.    Once all of the information is accepted, you should see the account resolve ad your actions restored.    Thank you, -Schae   ... View more

Hi @Mitch09,   Welcome to the PayPal Community!   Facing a denial when withdrawing can be frustrating and I'm sorry! There are a few actions you can take. You can reach out to the card-issuing bank to have them review from their end. Sometimes the bank is denying the transaction. If things are cleared up with your bank, you can also wait the 24 hours and attempt to withdraw again. If you still face a denial, you would reach out to PayPal support directly from your account for a review to be completed. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. Our agents will be happy to assist you. Lastly, you can attempt to withdraw to a different funding source if possible.    I know accessing your funds is important and I hope resolution is found soon!    Thank you, -Schae   ... View more

Hello @LibrarianWannaB,   The PayPal Community welcomes you!    I understand that you are disappointed that the Money Pool feature is no longer available. I'm truly sorry for the inconvenience! Those who collect funds for a charity or non-profit typically should have their account set up to receive donations. You can learn more about the donation process by reviewing our Help Center further. A fee is taken for securely processing payments through the account. You can see all fees relating to donations on our Fee page at the bottom of the PayPal website. Lastly, you could accept payments using a PayPal.me link. PayPal.me is a great way to receive payments from others for various reasons. Your feedback is greatly appreciated!    I hope you find an option that works well for you!   Thank you -Schae  ... View more

Hi @hafiz77,   We welcome you to the PayPal Community!   I understand that you are asking how you can use PayPal without having a RHB account linked. The good news is that you can link a debit card, credit card and bank account to your PayPal profile. RHB is not the only bank that PayPal works with. There is information located in our Help Center that goes over the different payment methods when sending money. You also should be able to transfer to any of the listed funding sources I've mentioned previously. Once you have a bank you would like to add, please link it in your PayPal Wallet. Note, the bank account should be owned by you and be registered in your name.    I hope these tips help you further!   Thank you, -Schae ... View more

Hello @Miki33,   Welcome to the PayPal Community!   I understand that you have been facing challenges when placing an order to H&M using PayPal. I know that would be concerning and I'm sorry! If this is a simple connection issue, you may need to check your connectivity and clear the cache & cookies from your internet browser. Then move forward and try the purchase again. If you still are having trouble, the payment may be denied by PayPal or the bank you are attempting to use due to risk. In that case, you may need to select a different funding source. If you are unable to complete the order or choose a different funding source, your account may need to be reviewed by PayPal support. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. It's possible that something needs to be adjusted or resolved on your account.   Hopefully you can complete the order soon!   Thank you, -Schae ... View more

Hi @stuckinaloop1,   We appreciate you responding back here in the PayPal Community!   I have reviewed the information you've sent. You would simply call the number presented on the screen. You would only press "Login" on that page if you can access your account. Once you are on the line, you may be asked to verify some pieces of information to the automated system. Please enter in your information as it would be on your account currently. This will help verify you and get you to an agent. They will be happy to review with you.    I hope you gain access to your account soon!   Thank you -Schae ... View more

Hi @Travis38,   Thanks for responding back here in the PayPal Community!   It sounds like you need some help with filing a chargeback dispute. Chargebacks are going to be dispute cases opened by a banking institution or card-issuing bank. This type if case is not filed from your PayPal account. The bank will create a case and then communicate the data to PayPal. PayPal will cooperate with the bank's request and provide any information needed for their investigation. Please note, filing a chargeback dispute does not automatically mean you will be refunded. The decision is at the bank's discretion since the case is open through them. It would be best to contact your bank for some guidance.    I hope you find resolution soon!   Thank you, -Schae ... View more

Hello @sbrown45_1,   We're happy that you've joined the PayPal Community!   I understand that you are needing help with the correct contact information for PayPal's dispute department. That way you can get your dispute acknowledgment in and reviewed. You may need to give PayPal a call to obtain the exact fax number needed for that form. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. However, you should be able to email that document back to PayPal from your account. Simply navigate to your Message Center or Resolution Center to do so.    I hope this helps you get the form in!   Thank you, -Schae   ... View more

Hi @Roman21X,   The PayPal Community welcomes you!   It sounds like you need some help with updating the phone number listed on your account. I'm sorry that the outdated number is hindering you from making a payment! It is usually best to get an updated number added first and confirm it. You can then mark it as your primary phone number and select the appropriate contact prompts. There are instructions located in our Help Centre. Once this has been completed, you can click on editing the old phone number to delete or remove it from your profile. After this has been done, you can move forward with your payment. If you continue to face a challenge when updating, it may be best to get in direct contact with PayPal customer support. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. It's possible that something needs to be adjusted or reviewed from their end.    I hope this helps you!   Thank you, -Schae   ... View more

Hello @shandan1,   Welcome to the PayPal Community!    I see that you've mentioned having issues adding and confirming your bank account. I'm sure that would be concerning since it can be quite beneficial to have your bank linked successfully, and I'm sorry! First, it is good to be sure that you have reviewed the confirmation process fully. Instructions can be found in our Help Center. Then, you'll await the confirmation process to send you 2 deposits made to your account. Next, you will take the deposit amounts and enter them into the confirmation section, then click Submit. It could take a few days for the deposit amounts to come through on your bank's side. If you received the amounts but they are not working, please be sure you are entering in the amounts exactly as they appear. If you do not receive them after a week or if you continue to face challenges, please get with PayPal customer support for a review. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. Our agents would be happy to help!   I hope this leads you to successfully confirming your bank account.   Thank you, -Schae ... View more

Hello @Mrmobber,   We appreciate you posting in the PayPal Community!    I see that you are expecting a refund from a friend. I'm sorry this process has been time-consuming. It would be important to review if you have received any email communications from PayPal regarding a refund. A screenshot from the recipient isn't a very concrete way of confirming a refund. If the refund was done and is coming from the other user's bank account through PayPal, it could take up to a week to complete. If the refund was coming from their PayPal account balance, it would have been almost instant. I suggest you follow up with your friend to see why there is a delay. You can also have PayPal review your account and activity to see if there is a refund being processed. This can be done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account when logged in.   Hopefully you receive that refund shortly!    Thank you, -Schae ... View more

Hi @Rika54,   Your response is appreciated!   I can see why this would be difficult to confirm since you do not know the amount paid. There should be a transaction within your PayPal activity that mirrors what was transferred. Please login using the full PayPal website to review your transaction details. If there was a currency conversion, you will see it listed. This should help you determine the deposit into your bank account. If you need someone to review along with you, it may be best to get in direct contact with PayPal customer service. This is done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. It's possible that something needs to be adjusted or resolved on your account.   I hope this helps you determine the correct amount!   Thank you, -Schae ... View more

Hi @Chloe2016,   We welcome you to the PayPal Community!   I'm sorry that you were charged tax when that was not mentioned in your order. Are you looking to have the tax refunded? That would be an arrangement you would work out with the seller if possible. If you were charged a higher amount than expected, you can open up a PayPal billing dispute to have things reviewed. That's if you are unable to resolve directly with the merchant. If you paid using a card, there would be a fee taken in that situation. Fees can be reviewed on the PayPal website. Taxes are typically charged by the merchant though, so it may be best to get back in contact with them. If needed, they can simply send you money in the difference from the tax.    I hope this helps!   Thank you, -Schae. ... View more

Hi @mandelashaban59,   Welcome to the PayPal Community!   Not being able to withdraw funds that have been received would be concerning and I apologize! If the recipient sees the payment but doesn't see it in their available balance, it is possible the money is held in the pending balance. A pending balance is used when a payment is placed on hold after a sale or receiving funds. Holding funds is an industry practice we use to ensure funds go from the sender to the receiver in a safe and regulated manner. There are tips found on our website that can help recipients or sellers avoid certain payment holds, or explain how eligible payments can be released more quickly. They just need to visit the Help Center to review. If the recipient needs some additional help with this, they should reach out to PayPal customer support directly. This can be done by reviewing the Contact page on our website, or from the "Help" section of their account once logged in.    I hope they are able to withdraw their funds soon!   Thank you, -Schae   ... View more

Hello @paragneeti,   We appreciate you taking the time to post in the PayPal Community!   I understand that your Indian customers are not able to pay you. I'm sure that would be concerning to hear and I'm sorry! There are currently no known issues or errors that would cause Indian account holders to not be able to process payments. There are many different reasons a card payment may not go through. It would be best for the users to reach out to PayPal customer support to have things reviewed. If you feel it is your account or website that is causing this issue, it would be beneficial to review your account further. See if there are any details in your Notification alerts or your Resolution Center. Additional tips can also be found in our Help Center. If your account needs to be reviewed further, please get in contact with PayPal customer support. This can be done by reviewing our Contact page on the PayPal website, or by going through the "Help" section of your account. It's possible that something needs to be adjusted or resolved on your account.   I hope this leads you to a resolution!    Thank you, -Schae ... View more

Hi @jacquim,   Welcome to the PayPal Community!   I understand that you are asking if you can send Bitcoin to a different crypto exchange. At this time you can buy, sell and hold crypto currency in PayPal. There is not the option to send Bitcoin or crypto currency out of PayPal just yet. We hope to continue expanding our capabilities with crypto currency! The most recent update was regarding being able to use crypto currency during eligible checkouts! You can learn more about using Crypto at Checkout from our Help Center on the website.   I hope this information helps answer your question.    Thank you, - Schae ... View more

Hello @moonsong1,   We appreciate you coming back to the PayPal Community with your question!   I see that you are asking how you can update your company logo. The answer can depend on if you are speaking about the logo added to your PayPal checkout flow, or if you are referring to invoices sent through PayPal. Guidance can be found from our PayPal website pages and Help Center:   How do I set up my business information on an invoice? (this includes editing a logo) How do I add a custom logo to my PayPal checkout flow? (this goes over website integration and buttons)   Keep in mind that our PayPal Developer Pages are available to you as a guide for businesses.    I hope this information leads you to updating your logo successfully.   Thank you, - Schae ... View more

Hi @wpsbest,   We appreciate you coming to the PayPal Community with your question!   I understand that you are asking if your brother can link and use a bank account of his to your PayPal profile. The funding sources added to an account should correlate to the original account owner. This is due to identity confirmation and verification. If you own the account, the funding sources added should be owned by you as well. Your brother would be authorized to use and review the account, but they would not be permitted to add a bank account that they own. The system may not even allow the action to pass because it will go to verify the bank further before it is successfully added. If your brother is of legal age to have a PayPal account, it may be best to have him sign up for his own account. Then he could add all of his valid information and then link his own bank account for use.    I hope this information helps you better understand how the account works.    Thank you, - Schae ... View more

Hi @davidgarcia123,   The PayPal Community welcomes you!   I see that you are asking if you can pay for a PayPal Gift Card using your balance. This could be a possibility. Being able to utilize your balance can depend on where your account is registered to. Since you do not allow your country to be seen from your PayPal Community profile, I can only give general information. For accounts that can pay with their balance, you should be able to purchase PayPal Gift Cards using the PayPal balance. If there is no balance, the payment will be taken from your primary funding source or backup funding source.    Thanks for your time - Schae ... View more

Hello @Robinsmart,   We appreciate your response!   Being able to add funds to your PayPal is a nice feature to have available, so I'm sorry it has been giving you trouble. You can add funds from your confirmed bank account, from the PayPal Cash Card or from participating stores. Most Savings accounts do not allow withdrawals or debits from them. This could be why you are unable to add funds from your Savings account with your bank. Adding money from a Checking account may prove to be more beneficial. You can find more information in our Help Center regarding adding money to your PayPal account.    I hope this leads you to a successful transfer!   Thank you, - Schae ... View more