Hi everyone, I would like some advice on how to proceed in a really unpleasant situation which I've never seen myself in. I ordered a pair of sneakers online, all was good, got the sneakers home but had to return them for being too small. Since this company doesn't offer free returns I had to arrange and pay for the shipping to return. Sent through national post (CTT - Portuguese Mail) as registered & tracked mail. A week later I go check tracking and the info is that it's been delivered to "authorised person" in "undefined location". I freaked out a little bit because the last location didn't match the one I was sending to either, but decided to contact the company first before heading to the post. Company says they haven't received any package. Went to the post, turns out the shipping info was just incomplete online, I was shown and handed the full tracking information with a successful delivery to the correct post code. Contacted the company back (this was a week ago) and, until today, they're still claiming they can't "locate my package in the warehouse" which is odd, at least. Since this is beyond my fault and, besides, I have proof of delivery, I would like to open a dispute but I'm not sure how to proceed since this situation doesn't match any of the available options on the disputes page. What should I do? Thank you so much!
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