PayPal Community

SXD · ‎Aug-26-2019

I do not know how this company stays in business with the reps they use. I have been with PayPal since they were new (2001). I NEVER had problems until this past year. Now, you call and you are told they will call you back...with a wait time of anywhere from 2 to 6 hours or more! I have tried that twice now, and when they call back, they pretend they don’t hear you answer and the call has to be ended. They WLL call back one more time, but just to repeat the previous game. Today, I actually got through and spoke to a foreign rep (imagine that), who refused to fix the problem, but instead, kept telling me it was a problem with eBay. I verfied the situation prior to my call to PayPal and it was a PayPal problem. PayPal handles my money, not eBay. PayPal had a payment on a transaction on hold (2nd time in two weeks. The last time it was MY purchase, and they refused to clear up the hold even after the order had been cancelled by the RETAIL store, and a rep from that retail location sent them an email with the same information! MY $150 out of my own pocket, stayed on hold because PayPal refused to recognize the order cancellation. I went back and forth with PayPal EMAil reps for days and they acted like every email, although it was a reply to theirs, was a new question. This time is was from my sales, when they refused to allow me to give a refund because they had a hold on the transaction.. This representative, if you want to call these people that, refused to help, but instead, told me to hold on when I asked for a supervisor, and then left me on hold, INDEFINITELY!!! She had no intentions of ever coming back to the phone and I was left holding for almost 2 hours! I knew she wasn’t coming back, but since I have other phones, I left it going because I wanted to watch the time expand, so it would show on my phone, and I could send a screen shot to the REAL PayPal entity, (and in case you’d also like to contact them folks, here’s where to write): <removed> Is there any real help on PayPal anymore? Because if this is the crap I have to deal with now, I will be finding a new gateway to process my payments.

SXD · ‎Nov-05-2016

@lancelotme wrote: Providing a bad address is not a crime. If undeliverable,it should return to you. He open a case of item not as described,then he will have to return the item,does he have the item now? He will have to pay return shipping with tracking,is it worth returning it ? lancelotme, I have read two responses in the past day that you have answered in a way most others would not have even considered. Definitely worth kudos. If the buyer opened the case NAD, he would have to purchase a label to prove he shipped it back, right? But if the product was returned to the seller already as undeliverable, the buyer won't be able to do that, and wouldn't that make his claim void if he doesn't do the actual "return"? (if so, I wish my buyer had done that instead of NR.)

SXD · ‎Nov-04-2016

I definitely get what you're saying, however, no, what I lost was the cost of making the product (CUSTOM ORDER), the packaging I had to buy to put it in, the wrapping to secure the food product from tampering, the cost of running the business including employee hourly wages and THEN the shipping. I cannot resell a food product that has gone over the counter, no matter what condition it is returned in. I could lose my license if I were caught doing that. It had to be tossed. That said, she ordered TWO of them, so this is not just a case of grab and go because it meant we had to CUSTOM MAKE the same item TWICE, so multiply my above losses by 2. I may not ever get the money back and I may not have any choice, but It's not as easy to just say, "oh well", when what is lost is what pays your bills or feeds your kids. In that case you wouldn't find it to be so easy to say just chalk it up. If it were a $5 item maybe, but I lost $53.00 plus all the other costs associated with this sale because somebody likes the thrill of shopping and returning. I would actually bet my last dollar she's the kind that will go to the store and buy a dress and a pair of shoes for a party, then return them and get her money back when the party is over..

SXD · ‎Nov-04-2016

@Pepé wrote: I would just send the payment directly to the seller minus the shipping cost. I'm not paying for that now. But I just want to know for sure if eBay/Paypal really took my refund from him and just didn't give it to me through buyer protection insurance. I don't want this seller to have received two payments. I assume Paypal can only get the money back from him if he had a balance or debit/credit card on file. but how to know for sure? Gee, I can answer that for you. It might not be what you want to hear but it's my experience that makes me want to answer your post. Every time anybody tries to scam me out of my money, PayPal's claws snatch it from MY account. There is no such thing as having an "insurance" to take from when a buyer claims something is wrong with their order. The only insurance PayPal and eBay carry is to protect themselves, not the sellers on their site. As you said, you got the product now, so what's the question again? If you want to do the right thing, pay the seller. The seller had to pay you when you filed a claim against them. If in doubt and you really are trying to "do the right thing", get on the phone and talk to PayPal and eBay.

SXD · ‎Nov-04-2016

The package WOULD have been delivered but the address she had verified on her PayPal account at the time it was ordered, was to a business with a huge security gate around it with no way in and no mail receptacle to be delivered in. I called the Post Office there because she wouldn't, and asked what happened and they told me they did not deliver to that address. She changed the address right after she started a dispute in eBay for a non-received, but eBay sided with me because it was an invalid address. I also called PayPal at the time and THEY were the ones who told me the address she had listed was different now, but that the address I sent to WAS the address she had listed when she ordered the items. She did not get the results she was looking for in eBay, so she ran to PayPal, who immediately gave her money back after sending me an email stating I had until November 13 to reply! Boy, those days must have flown bybecause 2 minutes later I received another email from PayPal stating they sided in her favor! Yes the item came back to me. The PO couldn't forward. I offered to resend the package to her if she changed her PayPal address to one that was deliverable, but she refused. She already had made up her mind she didn't want the product after she ordered it. And in her dispute, she also said that she's "never had any problems returning anything before". I wonder how often she does this. Apparently she's a pro at it. I appealed and sent all the information from the Post Office as well as the dispute that was already decided in eBay. Who knows what they will decide. All the so-called seller protections they claim we have @lancelotme wrote: you can appeal,Paypal robot cant tell if it is a custom order or regular order. Is this a case of item not received,?if so,then it makes no difference what kind of order,she did not receive her order.(she gave you a bad address?). if she loses ,she can go to her credit card issuer and file a chargeback,if she wins,you wll pay $20 chargeback fee. Did you get the item back? seems to disappear the minute a buyer cries wolf.

SXD · ‎Nov-04-2016

I called PayPal and they were able to direct me to a link to upload the file.

SXD · ‎Nov-04-2016

didn't work

SXD · ‎Nov-04-2016

Wait! What do you MEAN there is no buyer protection for custom orders! PayPal just refunded one of my customers the full amount on a CUSTOM order, and it was a FOOD item that can't be returned according to the FDA, AND that she even gave an invalid shipping address on (verified in PayPal and ebay label printed, so there it is). Maybe you meant to say there is no SELLER PROTECTION on custom orders!!! (I know you didn't, but that's what I'm getting from PayPal) Oh, and BTW, eBay already had ruled in my favor on this same dispute in September! The buyer didn't get her way so she ran over here to PayPal.

SXD · ‎Nov-04-2016

A buyer filed a claim with PayPal after she didn't get the results she hoped for after filing the SAME dispute with eBay. PayPal sent me an email giving me until November 13th before they moved on the dispute. Two minutes later, another email comes in, and PayPal had decided in the buyer's favor. I lost $53.00 to someone who gave an invalid shipping address that was VALIDATED thru PAYPAL. Because the address was invalid, the Post Office sent the package back (food item which is not allowed to be returned because of FDA regulations here in the states.) Buyer is using the "I didn't get my package" claim when the package was CLEARLY at her address, but was undeliverable because the address led to a business that was enclosed in a big iron fence with no mail receptacle. The buyer claims she gets packages there all the time, but when I called the Post Office, they said they do not deliver to that address. Long story short, I went to appeal the claim outcome and by the time I got through typing, I had been logged out by the system. When I tried to get back to the page, I had to start over, but this time the submission page said "add additional .....blah, blah, blah". So now I have found a photo of the package I kept since I had a feeling about this buyer from the get go, and wanted to submit it. It shows the NMR written by the postal delivery person as well as the yellow sticker that says "no mail receptacle. Unable to forward". I need this evidence uploaded to the claim to show I was telling the truth, but there is nowhere to get the additional documents added to the claim now. I got a canned response from the system to use the "bell" at the top of the page and click "resolve", but the drop down box was empty. Please show me another way to get this done. Thanks PP-D-548936

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