PAYPAL DISPUTE--RETURN FOR REFUND

[swingnmonkeez]

I had a customer from etsy and I made a mistake with her item. I offered to redo the item, but she wanted it next day and I told her I would have to refund her, but she would need to return the item.  She did not want either and said that it was unnaceptable..blah, blah.  Anyway, she opened up a dispute stating she should not have to return the item (go figure), but paypal is making her return it... but there is a problem..  She is USING the tracking number off of the item in dispute and paypal cannot figure it out after 4 attempts of contacting them.  How can she use that tracking number?  Dispute was opened on Halloween and she received the disputed package on the 24th.. YET paypal cannot figure it out even with a dang screen capture..

I keep getting emails from paypal saying to respond, but when I go there, the only option is to agree to refund for the item that was supposedly sent back. Does paypal actually check the **bleep** tracking?  BTW I live in NC she lives in WI.  

[lancelotme]

first ,there is no buyer protection on customs order.

But Paypal probably cannot tell the difference.

iF you do nothing,then Paypal robot will come in and look for tracking,if delivered then wil refund her.

Bu you said it is not the valid number,so if robot rules in her favor,you will just have to appeal .

This is a goofy buyer,??

[SXD]

Wait!  What do you MEAN there is no buyer protection for custom orders!  PayPal just refunded one of my customers the full amount on a CUSTOM order, and it was a FOOD item that can't be returned according to the FDA, AND that she even gave an invalid shipping address on (verified in PayPal and ebay label printed, so there it is).

Maybe you meant to say there is no SELLER PROTECTION on custom orders!!!  (I know you didn't, but that's what I'm getting from PayPal)

Oh, and BTW, eBay already had ruled in my favor on this same dispute in September!  The buyer didn't get her way so she ran over here to PayPal.

[lancelotme]

you can appeal,Paypal robot cant tell if it is a custom order or regular order.

Is this a case of item not received,?if so,then it makes no difference what kind of order,she did not receive her order.(she gave you a bad address?).

if she loses ,she can go to her credit card issuer and file a chargeback,if she wins,you wll pay $20 chargeback fee.

Did you get the item back?

[SXD]

The package WOULD have been delivered but the address she had verified on her PayPal account at the time it was ordered, was to a business with a huge security gate around it with no way in and no mail receptacle to be delivered in.  I called the Post Office there because she wouldn't, and asked what happened and they told me they did not deliver to that address.  She changed the address right after she started a dispute in eBay for a non-received, but eBay sided with me because it was an invalid address.  I also called PayPal at the time and THEY were the ones who told me the address she had listed was different now, but that the address I sent to WAS the address she had listed when she ordered the items.  
She did not get the results she was looking for in eBay, so she ran to PayPal, who immediately gave her money back after sending me an email stating I had until November 13 to reply!  Boy, those days must have flown bybecause 2 minutes later I received another email from PayPal stating they sided in her favor!

Yes the item came back to me.  The PO couldn't forward.  I offered to resend the package to her if she changed her PayPal address to one that was deliverable, but she refused.  She already had made up her mind she didn't want the product after she ordered it.  And in her dispute, she also said that she's "never had any problems returning anything  before".  I wonder how often she does this.  Apparently she's a pro at it.

I appealed and sent all the information from the Post Office as well as the dispute that was already decided in eBay.  Who knows what they will decide.  All the so-called seller protections they claim we have

---

@lancelotme wrote:

you can appeal,Paypal robot cant tell if it is a custom order or regular order.

Is this a case of item not received,?if so,then it makes no difference what kind of order,she did not receive her order.(she gave you a bad address?).

if she loses ,she can go to her credit card issuer and file a chargeback,if she wins,you wll pay $20 chargeback fee.

Did you get the item back?

---

seems to disappear the minute a buyer cries wolf.

[lancelotme]

not much you can do,I doubt you will win PAYPal appeal,and if you do,she will go with her cc issuer and you wil have to pay a $20 chargeback fee.

Since you have your item back,what you lost is shipping ,if the food is edible,is it spoiled now?

I will just write it off and move on.

[SXD]

I definitely get what you're saying, however, no, what I lost was the cost of making the product (CUSTOM ORDER), the packaging I had to buy to put it in, the wrapping to secure the food product from tampering, the cost of running the business including employee hourly wages and THEN the shipping.  I cannot resell a food product that has gone over the counter, no matter what condition it is returned in.  I could lose my license if I were caught doing that.   It had to be tossed.

That said, she ordered TWO of them, so this is not just a case of grab and go because it meant we had to CUSTOM MAKE the same item TWICE, so multiply my above losses by 2.

I may not ever get the money back and I may not have any choice, but It's not as easy to just say, "oh well", when what is lost is what pays your bills or feeds your kids.  In that case you wouldn't find it to be so easy to say just chalk it up.  If it were a $5 item maybe, but I lost $53.00 plus all the other costs associated with this sale because somebody likes the thrill of shopping and returning.  I would actually bet my last dollar she's the kind that will go to the store and buy a dress and a pair of shoes for a party, then return them and get her money back when the party is over..

[lancelotme]

If USPS does not deliver mail to that office because it is surrounded by black fence,does she expect you to ship Fed Exp or UPS?

How do they receive packages and mail then?

They must have a mail box with post office for letters,but what about packages?

Busineses often have shipping and receiving area.

Since you won the case on Ebay,see if Ebay will cover  your loss under seller protection policy?

[sharpiemarker]

Omg, I would definitely speak w/ PayPal dispute specialist and have them check that tracking number!  

[swingnmonkeez]

So paypal does not verify the zipcode, because that tracking number is tracking from the package she received from me and she lives in zip 53142 and I live in zip 27504.  Item was delivered the 24th and she opened this dispute on Halloween.

My cell area sucks and everytime I call I lose connection and have sent them documentation, but they are clueless.  I do not mind refunding, because I did make the mistake, but I am not refunding and giving her the item to.

Tracking Number: 9400 109699939 348551 882

delivered

• Updated Delivery Day: Monday, October 24, 2016

Product & Tracking Information

Postal Product:

• First-Class Package Service

Features:

• USPS Tracking®

DATE & TIME

STATUS OF ITEM

LOCATION

October 24, 2016 , 12:23 pm	Delivered, In/At Mailbox	KENOSHA, WI 53142
Your item was delivered in or at the mailbox at 12:23 pm on October 24, 2016 in KENOSHA, WI 53142.
October 24, 2016 , 9:11 am	Out for Delivery	KENOSHA, WI 53142
October 24, 2016 , 8:39 am	Sorting Complete	KENOSHA, WI 53142
October 24, 2016 , 3:40 am	Arrived at Post Office	PLEASANT PRAIRIE, WI 53158
October 22, 2016 , 7:39 pm	Departed USPS Facility	OAK CREEK, WI 53154
October 22, 2016 , 5:14 pm	Arrived at USPS Destination Facility	OAK CREEK, WI 53154
October 21, 2016 , 8:54 pm	Arrived at USPS Facility	INDIANAPOLIS, IN 46241
October 21, 2016 , 4:02 am	In Transit to Destination
October 19, 2016 , 10:02 pm	Arrived at USPS Origin Facility	GREENSBORO, NC 27495
October 19, 2016 , 1:01 pm	Acceptance	BENSON, NC 27504
October 19, 2016	Pre-Shipment Info Sent to USPS, USPS Awaiting Item