PayPal Community

@SXD    Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'. If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds. Feedback does not count for payment release. Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage). Info in this Ebay link below about Ebays hold. http://pages.ebay.com/seller-center/payments-and-fees/funds-availability.html As for a refund, if the company that refunded you sent your refund funded from their bank account then its on hold until the funds clear through to paypal who then pass them on to you. ... View more

if the case has been escalated to Paypal review,neither party can add any more information . ... View more

@lancelotme wrote: Providing a bad address is not a crime. If undeliverable,it should return to you. He open a case of item not as described,then he will have to return the item,does he have the item now? He will have to pay return shipping with tracking,is it worth returning it ? lancelotme, I have read two responses in the past day that you have answered in a way most others would not have even considered.  Definitely worth kudos. If the buyer opened the case NAD, he would have to purchase a label to prove he shipped it back, right?  But if the product was returned to the seller already as undeliverable, the buyer won't be able to do that, and wouldn't that make his claim void if he doesn't do the actual "return"?   (if so, I wish my buyer had done that instead of NR.) ... View more

If USPS does not deliver mail to that office because it is surrounded by black fence,does she expect you to ship Fed Exp or UPS? How do they receive packages and mail then? They must have a mail box with post office for letters,but what about packages? Busineses often have shipping and receiving area. Since you won the case on Ebay,see if Ebay will cover  your loss under seller protection policy? ... View more

Some sellers do take out insurance on their shipment,so if the buyer said I did not get the shipment,he would file claim with the insurance company. But then he has to pay insurance premium,dont know where you seller is based. I would pay him,as you have received what you paid for,so he should be paid.  ... View more