Uploading more supporting documents to a claim

[SXD]

 A buyer filed a claim with PayPal after she didn't get the results she hoped for after filing the SAME dispute with eBay.

PayPal sent me an email giving me until November 13th before they moved on the dispute.  Two minutes later, another email comes in, and PayPal had decided in the buyer's favor.  I lost $53.00 to someone who gave an invalid shipping address that was VALIDATED thru PAYPAL.  Because the address was invalid, the Post Office sent the package back (food item which is not allowed to be returned because of FDA regulations here in the states.)  Buyer is using the "I didn't get my package" claim when the package was CLEARLY at her address, but was undeliverable because the address led to a business that was enclosed in a big iron fence with no mail receptacle.  The buyer claims she gets packages there all the time, but when I called the Post Office, they said they do not deliver to that address.

Long story short, I went to appeal the claim outcome and by the time I got through typing, I had been logged out by the system.  When I tried to get back to the page, I had to start over, but this time the submission page said "add additional .....blah, blah, blah".  So now I have found a photo of the package I kept since I had a feeling about this buyer from the get go, and wanted to submit it.  It shows the NMR written by the postal delivery person as well as the yellow sticker that says "no mail receptacle.  Unable to forward".

I need this evidence uploaded to the claim to show I was telling the truth, but there is nowhere to get the additional documents added to the claim now.

I got a canned response from the system to use the "bell" at the top of the page and click "resolve", but the drop down box was empty.  Please show me another way to get this done.
Thanks
PP-D-548936

[lancelotme]

may be launch a different browser and see if you can add more ?

[SXD]

didn't work

[SXD · Accepted solution]

I called PayPal and they were able to direct me to a link to upload the file.

[TBPhineas]

Does anyone know how to do this?  I've been on hold with customer service for 45 minutes now and nobody has picked up.  Trying to upload a document but there is no "settings bell" on the Resolution Page.

[Whac-A-Mole]

if the case has been escalated to Paypal review,neither party can add any more information .