Buyers haven't been required to have confirmed addresses for more than a year now. As long as the payment email says, "eligible" or "partly eligible", you're covered. And there is a glitch in Paypal right now - some confirmed addresses are showing up as "unconfirmed" - there's a thread about it on the Watercooler board in the Read-only section on top. You're partly right about why the Paypal Help center was unable to answer your question. I used to be a CSR for another, unrelated company, and this is how a Help system works. Most Help centers use a "knowledge base", which is a fancy term for a computer-based set of questions and answers. This allows specific information to be placed "in the system" for access by users, but only if they can ask the right question. In the center where I used to work, we'd type in a question and get 150 possible answers - we had to decide what the correct answer was. Knowledge Bases are notorious for not being kept up-to-date. If the answer to a questin is new or a temporary situation, it's generally not added to the base, because once it's in there, it's in there to stay. The issue with theunconfirmed/confirmed reports is very new ( 3-4 months old) and it's expected to be a temporary glitch AND the information is not relevant anymore anyway, strictly speaking, so it wouldn't get included in the knowledge base. The poor souls trying to answer your question don't have THAT answer available.
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