Hi benben4,
I'm sorry for any concern this email caused.
Based on the information you've provided, it sounds like the merchant uses our Authorization process. When a buyer sends a payment to the merchant, they authorize the merchant to claim the payment within 30 days. A merchant usually claims the payment as soon as the order is ready to be shipped. If the payment isn't claimed within 30 days, the authorization is voided. You can find steps to cancel a payment like this here.
I hope this information helps!
Thanks,
PayPal_Tricia
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