PayPal_Tricia

Hi @henderwing,    Welcome to the PayPal Community!    I'm sorry to hear you're having troubles sending a payment in the Nintendo eShop. There are several reasons you could be experiencing troubles. The Nintendo eShop usually processes payments using a billing agreement. A billing agreement requires an instant form of payment like a credit or debit card. If you're using a linked bank account, you will more than likely receive an error. If you are using a card and still receiving an error, the card issue could be declining the transaction from completing. If that's the case, you will need to reach out to your card issuer.    I hope this information helps! Thanks,  Tricia ... View more

Hi @JustinNewman,    Welcome to the PayPal Community.    Sorry to hear of the trouble with this transfer. If the money doesn't reflect on the account is was transferred to or hasn't been returned to your PayPal balance within 14 business days from the date the transfer was sent, you can request we complete a trace to help locate the money. Just reach out to our support team to request the trace is completed. You can also reach us on Facebook and Twitter.    I hope this information helps! Thanks,  Tricia ... View more

Hi @SolutioSimplex,    Sorry to hear that's happening.    Please reach out to our support team for assistance. You can also reach us on Facebook and Twitter.    I hope this information helps! Thanks,  Tricia     ... View more

Hi @ Chefcolin ,    I appreciate the details.    It sounds like you're referring to setting invoice payment terms.    I hope this information helps! Thanks,  Tricia   ... View more

Hi @uoser,    Great question and thanks to @kernowlass for stepping in to help out.    Yes, accepting a partial refund would automatically close the dispute. Once a partial refund is accepted, the dispute is closed and you would not have the option to appeal or file another dispute against this transaction.    I hope this information helps! Thanks,  Tricia ... View more

Hi @tamaratrad,    I'm sorry to hear the transfer hasn't reflected on your card yet.    A withdrawal to a card usually processes within minutes, but at times can take longer. If the transfer does not complete to your card, I recommend checking your card information to ensure it is correct. After 14 days from the date the transfer was requested, you can request our support team completes a trace to help locate the money. You can also reach us on Facebook and Twitter.    I hope this information helps! Thanks,  Tricia ... View more

Hi @kieric,    Welcome to the PayPal Community! That's a great question!    A transaction is processed in the currency linked to the card or bank. The currency a card is linked with cannot be changed, but a card can be updated. Please reach out to our support team to assist with this. You can also reach out to us on Facebook and Twitter for assistance.    I hope this information helps! Thanks,  Tricia ... View more

Hi @Cuppybear,    Welcome to the PayPal Community! I'm sorry for any frustration this caused.    Once you agree to the terms and conditions, an Authorization hold is placed on the first installment. If the transaction is not completed with the merchant, the authorization hold is removed in 24 hours.    I hope this information helps! Thanks,  Tricia ... View more

Hi @RLW2022,    Welcome to the PayPal Community. I'm sorry to hear of the trouble linking a bank.    It's possible our internal security system is blocking the bank from being added. It's possible our internal security system is blocking the bank from being added. If our security system detects any form of risk, it can block the action from being completed. Usually, allowing a full 48 hours to pass before trying again, resolves any issues.    I hope this information helps! Thanks,  Tricia ... View more

Hi @GaryPretz,    I can certainly understand this has been very frustrating.    It sounds like a subscription was created when the unauthorized transaction took place. You can find steps to cancel this here. This will ensure additional payments do not process. Be sure to file a dispute against the transaction that completed to request a refund.    I hope this information helps! Thanks,  Tricia ... View more

Hi @Thecoffee123,    Welcome to the PayPal Community! That's a great question.    When a payment is sent, the receive of the payment does see the email address and name of the sender. This information cannot be hidden.    I hope this information helps! Thanks,  Tricia ... View more

Hi @dave1p,    Welcome to the PayPal Community! I'm sorry to hear of the trouble using the PayPal app.    It sounds like you've tried all the usual steps to resolve this. Is your phone software up to date? If not, please update your software and try downloading the app again. If that doesn't help, please reach out to our support team for assistance. You can also reach us on Facebook and Twitter.    I hope this information helps! Thanks,  Tricia ... View more

Hi @ Jordanedwards25 ,    Welcome to the PayPal Community! I'm sorry to hear of the trouble.    I recommend trying basic trouble shooting steps. Clear your cache and cookies, and try using a different browser. This usually resolves any issues.    I hope this information helps! Thanks,  Tricia ... View more

Hi @ lampham94 ,    Welcome to the PayPal Community. I'm sorry to hear of the trouble with this.    I recommend trying some general trouble shooting steps. First try clearing your cache and cookies, and try a different browser. That usually resolves any issues.    I hope this information helps! Thanks,  Tricia ... View more

Hi @Janne123,    Welcome to the PayPal Community. I'm sorry to hear of the concern with a refund.    If a card was used to send the payment, the refund is returned to the same card. It usually takes 3 to 5 business days for a refund to be issued back to a card.    I hope this information helps! Thanks,  Tricia ... View more

Hi @GerardoH28,    Sorry to hear of the trouble accepting a payment.    It sounds like you're trying to accept a payment from the PayPal app. I recommend trying from a browser. That should resolve any issues you're experiencing.    I hope this information helps! Thanks,  Tricia ... View more

Hi @YaBish,    Welcome to the PayPal Community! Thanks for reaching out to here for some assistance.    You can find steps to remove your PayPal account from Google Play here.    I hope this information helps! Thanks,  Tricia ... View more

Hi @Pcraine420,    Welcome to the PayPal Community! Sorry to hear of the trouble using a card to send money.    It sounds like our internal security system could be blocking the cards from being used for this transaction. Every transaction attempt is processed through our internal security system. If the system detects any form of risk, it can block the payment from being sent, or block certain payment options from being used. Usually, allowing a few days to pass before trying again, usually resolves any issues.    I hope this information helps! Thanks,  Tricia   ... View more

Hi @ryan229,    Welcome to the PayPal Community! I'm sorry to hear of the trouble with this transaction.    Are you seeing duplicate transactions on your PayPal account? You can report this billing issue to us for review. If we confirm you were charged twice for this, we will certainly refund one of the charges.    I hope this information helps! Thanks,  Tricia ... View more

Hi @DolphinRO,    That's a great question!    It sounds like you're referring to the PayPal Partnership program.    I hope this information helps! Thanks,  Tricia ... View more

Hi Oldglasslady,    Welcome to the PayPal Community! Sorry for any concern this caused.    It sounds like you're referring to a service we offer called One Touch. This service is safest when activated on a device that is only used by the account holder. You can find details about this service and how to deactivate it here.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @ai18,    Sorry to hear of the email you received.   Great catch! It sounds like you were aware this was a phishing email. You can find steps to report these emails to us here.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @richard_d,    Welcome to the PayPal Community. Sorry for any concern the dispute process caused.    If this case is still in the dispute phase, you will be able to see the merchants' responses. If this case has been escalated to a claim, then you would not see the merchant's response. The merchants' response would be reviewed by PayPal to determine the next action.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @ochekanin,    Welcome to the PayPal Community! Sorry to hear of the trouble linking a card.    Based on the information provided, it sounds like there is a limitation on your account. A limitation is usually placed on an account to confirm the account holder's identity or to request additional information about the use of the account. You can find steps to resolve a limitation in the Resolution Center.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Marko-ironass,    Welcome to the PayPal Community. Sorry to hear of the trouble with the preferred payment method being used.    You can find additional details about this process here.    I hope this information helps! Thanks,  PayPal_Tricia   ... View more

Hi @Bardo8,    Welcome to the PayPal Community. Sorry to hear of the missing transaction and for the trouble reaching us.    Did you receive an email from us about this payment? If not, it sounds like the payment did not complete. If you would like to speak with our support team about this payment, you can also reach us on Facebook and Twitter.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @medo_elgendy,    Appreciate the response.    If the transaction isn't reflecting on your PayPal account, there isn't much we can do to assist . Working with your bank would be the best option.    I hope this information helps! Thanks,  PayPal_Tricia ... View more