PayPal_Tricia

Hi @Phenom69,    Sorry to hear of the concern. If a transfer fails, the money would be returned to the PayPal balance. If the account is closed, you would want to reach out to us so we can help out. You can reach us by phone, Facebook, or Twitter.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Abby2992,    Sorry to hear of the concern with this transfer. Is this your friends first PayPal payment they've received? If so, there are additional steps an account holder needs to complete to receive money.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Cristian1616,    I'm sorry to hear of the concern with this bank deduction. Does it show the money was reversed or is there a separate deduction for the same amount as the transfer? Have you checked your PayPal balance to see if the money was returned to the PayPal balance?  Thanks,  PayPal_Tricia ... View more

Hi @JH210,    I'm sorry to hear of the trouble. Are you receiving an error when you trying transferring more than $250.00? If yes, what is the error?  Thanks,  PayPal_Tricia ... View more

Hi @Fitrilestari,    Sorry to hear of the trouble transferring your balance. It sounds like our internal security system is blocking the transfer. Usually, allowing 48 hours to pass before trying again will resolve the issue.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @LorRaine60,    That's a great question! Have you added the different users to the account to create unique login ID's for everyone?    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Dzagh,    I'm sorry to hear of the trouble with this transaction. What kind of claim did you file with us? Also, have you tried reaching out to the merchant? Usually, a merchant is more than happy to help resolve an issue.  Thanks,  PayPal_Tricia ... View more

Hi @AntB486,    That's a great question! Regrettably, you won't have the option to transfer cash from PayPal Credit.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Hollief,    I'm sorry to hear of the concern. I recommend checking your account to ensure a billing agreement wasn't set up. If a billing agreement wasn't setup, it sounds like it could be a Pay After Delivery payment.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @GENOUSTRICIA,    I'm sorry to hear of the mix up with account types. This usually doesn't cause any issues. Please reach out to us and we can help get this updated. You can reach us by phone or message, Facebook, or Twitter.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Mousten,    I'm sorry to hear of the negative experience. It sounds like our internal security system is blocking the bank from being added. Usually, allowing 48 hours to pass before trying again will resolve any issues. If you're still experiencing troubles with this, you can reach out to our phone support, Twitter, or Facebook.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Natalia_Bradley,    That's great news! Glad it worked.    Thanks,  PayPal_Tricia   ... View more

Hi @Natalia_Bradley,    I'm sorry to hear of the error. That error usually happens when a dispute has already been filed against a transaction. Have you filed a dispute against this transaction in the past?    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Hensley232,    I'm sorry to hear of the trouble sending a payment. It sounds like our internal security system is blocking the payment from being sent using the linked debit card. If our security system picks up on any form of risk, it can block a payment or request a different funding source is used. At times, allowing 24 hours to pass before trying again will resolve any issues.    I hope this information helps! Thanks,  PayPal_Tricia     ... View more

Hi @phuongvy042014,    I'm sorry to hear of the trouble. Please reach out to eBay to discuss the error you're receiving on their site. They should be able to help out.    Thanks,  PayPal_Tricia ... View more

Hi @Emmarosesmith,    I'm sorry to hear of the trouble linking a bank. Are you receiving an error? If yes, what error are you receiving?    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @afiqfuad,    I'm sorry to hear of the limitation. I can certainly understand wanting this resolved as soon as possible. Once information is provided, our team will review it as soon as possible. The review time varies, depending on the number of reviews our team needs to complete. A review usually doesn't take longer than a week.   I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Natalia_Bradley,    That's a great question! You can find additional details here.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @OurRoseBear,    I'm sorry to hear of the unclaimed payment. There are several different reasons a payment would need to be claimed by the receiver. Usually, a payment is unclaimed if the payment was sent to an unconfirmed email address or phone number. A merchant usually has 30 days to claim the payment. If it isn't claimed within that time, it will be cancelled and returned to the sender.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Simon01,    I'm sorry to hear of the disappointment. We do have procedures in place to check on a merchants selling trends to help prevent and stop risky selling activity. If you feel a merchant is violating our Acceptable Use Policy, you can report this to us here.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @brian999,    Hmm, I'm a bit confused as well. Are you requesting a refund from a merchant? Is a merchant asking for this information or are we asking for this information?  Thanks,  PayPal_Tricia ... View more

Hi @amandajreed613,    I'm sorry to hear of the concern. Direct deposits are processed in multiple batches throughout the day. All direct deposits issued for that day should be completed by 8pm EST. As time has passed since reaching out, I'm hoping this has been resolved.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Oiko,    I'm sorry for the trouble. The PayPal Debit Mastercard is not available for accounts registered in Kenya at this time.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @JJD4,    I'm sorry to hear of the trouble with your direct deposit. Is this the first time you're receiving a direct deposit on your PayPal account?    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Sparkypositron,    I'm sorry to hear of the trouble. Are you referring to subscription payments?    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Taniatwilliams,    That's a great question, and I can certainly understand how concerning a sale like this can be. Before completing the sale, I recommend logging into your PayPal account to confirm the payment was received and is Completed. Once the transaction is completed, the buyer cannot cancel a transaction. The buyer would have the option to file a dispute/claim with us for several different reasons to request a refund. If that happens, the money is placed on hold during the dispute/claim process and you as the seller would receive an email about the dispute/claim. As far as the buyer sending a courier to pick up the item. To ensure you're protected with Seller Protection, you will want to arrange shipping.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Jakewills_19,    That's a great question! If a card was used to send the payment, the refund would be returned to the card used.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @SharonL60,    I'm sorry to hear of the unauthorized transaction. We do offer protection against unauthorized transactions. Have you filed a claim against the transaction?    I hope this information helps! Thanks,  PayPal_Tricia ... View more