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PayPal_Tricia · ‎Mar-10-2019

Hi @kaadaasita, I'm sorry to hear of the concern with this payment. Generally, when the status of a payment changes, an email update is sent. I recommend checking for an email from us. If you have received an email about this payment, I recommend reaching out to us directly so we can look further into this. You can reach a PayPal specialist directly at paypal.com/contactus for additional assistance. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Thanks, PayPal_Tricia

PayPal_Tricia · ‎Mar-10-2019

Hi @OlKaz77, That's a great questions! I'm sorry to hear of the concern with this payment. The community forum is for customer to customer help and wouldn’t be able to provide account specific details. I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Thanks, PayPal_Tricia

PayPal_Tricia · ‎Mar-10-2019

Hi @joesoef, Thanks for reaching out to us here. We cannot offer account specific support here. I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Thanks, PayPal_Tricia

PayPal_Tricia · ‎Mar-10-2019

Hi @Pustervik, That's a great question! PayPal Here isn't available in Sweden at this time. Thanks, PayPal_Tricia

PayPal_Tricia · ‎Mar-10-2019

Hi @francescaanna, I'm sorry to hear of the concern with the refund that was issued. As we're unable to help with account specific issues here, please give PayPal Credit a call to look into this. Thanks, PayPal_Tricia

PayPal_Tricia · ‎Mar-03-2019

Hi @ST18089, That's a great question! A transaction cannot be split between different funding sources. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Mar-03-2019

Hi @pancakeslim, I'm sorry for any concern the fee has caused. Friends and Family transactions are generally free to send but there are a few situations a fee would be charged. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-24-2019

Hi @Jona29, I'm sorry to hear of the trouble verifying your card. Please try clearing your cache and cookies, restarting your device, and try again using Firefox or IE. If that doesn't work, I recommend contacting a PayPal specialist directly Monday through Friday, 4 a.m. to 10 p.m. Pacific and weekends from 6 a.m. to 8 p.m. Pacific for additional assistance. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-24-2019

Hi @Zadamczyk02, That's a great question! In most situations, we do not ask a customer for a photo ID when the account is created. It's possible that we will ask for an ID at a later time which would be required. The request for a photo ID is generally to verify a customers identity to be compliant with government regulations. Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-24-2019

Hi @TonyfromTambo, That's a great question! We always send emails to the primary email address on file. Please update the primary email address on your account to ensure emails are sent to the correct email address. Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-24-2019

Hi @Kellyd812, I'm sorry to hear of the trouble transferring to your debit card. Are you receiving an error when trying to transfer? This sounds like something we'd need to review your account to have a better understanding of what's going on and how we can help. I recommend contacting a PayPal specialist directly Monday through Friday, 4 a.m. to 10 p.m. Pacific and weekends from 6 a.m. to 8 p.m. Pacific for additional assistance. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-24-2019

Hi @vincenth59, I'm sorry to hear of the trouble linking your debit card. This is something we'd need to review your account to understand why you're running into trouble. I recommend contacting a PayPal specialist directly Monday through Friday, 4 a.m. to 10 p.m. Pacific and weekends from 6 a.m. to 8 p.m. Pacific for additional assistance. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Thanks, Tricia

PayPal_Tricia · ‎Feb-17-2019

Hi @kring2, That's a great question! You can find the options you have to withdraw your balance by going to our website, scrolling to the bottom of the page, selecting Help & Contact, and searching for withdrawal options. The options available, depend on the country your PayPal account is registered in. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-17-2019

Hi @H123O, I'm sorry to hear of the trouble withdrawing your balance. I recommend reaching out to your bank to discuss what transfer options are available on your bank account. An account registered in Poland can withdraw funds to a local bank and a US bank account. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-17-2019

Hi @SikandarJhagra, That's a great question!. You would need to reach out to us directly to downgrade an account. I recommend contacting a PayPal specialist directly Monday through Friday, 4 a.m. to 10 p.m. Pacific and weekends from 6 a.m. to 8 p.m. Pacific for additional assistance. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-17-2019

Hi @Stanleys9999, That's a great question! The card would need to be registered to an individual to be linked to a PayPal account. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-17-2019

Hi @old47x, I'm sorry to hear of the concern. We haven't had any reports of an issue. I recommend contacting a PayPal specialist directly Monday through Friday, 4 a.m. to 10 p.m. Pacific and weekends from 6 a.m. to 8 p.m. Pacific for additional assistance. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-17-2019

Hi @nefsigh2012, That's a great question! You can download your transaction history to review the transactions you've had on your account for up to 7 years. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-03-2019

Hi @G007, We're sorry for any frustration the payment review have caused. As a security measure to protect our sellers, we review potentially higher-risk payments. When this happens, we place a hold on the payment within minutes of it being sent and ask the seller not to deliver the item/service associated with this payment. The payment will appear as Under Review in the recipient’s account. We aim to review the payment within 24 hours of placing it on hold. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-03-2019

HI @Larry28, The withdrawal process varies by country. What country if your PayPal account registered in? Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-03-2019

Hi @kp_ffm, Regrettably, this is not an option. Thanks, PayPal_Tricia

PayPal_Tricia · ‎Feb-03-2019

Hi @samdmathews, That's a great question! There are a few steps you'd need to complete before you can start receiving payments. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Jan-24-2019

Hi @pdx2mmh, There haven't been any changes to the process. It sounds like our internal security system is blocking the option to pay with a card. I recommend allowing some time to pass before trying again. This generally resolves any issues. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Jan-24-2019

Hi @Rock40, I apologize for the concern. It sounds like you do not have a USD balance on your PayPal account. You'd need to convert your available balance before you can send a payment using that currency. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Jan-24-2019

Hi @Collins5, That's a great question! You cannot add funds to a PayPal balance using a credit card. You should have the option to send a payment using a credit card. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Jan-24-2019

Hi @CBPP, That's a great question! The feature you're referring to isn't an option. We appreciate the feedback. You can provide feedback by scrolling to the bottom of any page on our site, selecting the Feedback link, and providing feedback. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Jan-24-2019

Hi @Beckydlany, We cannot access a customer's account on the PayPal Community. If you'd like us to look into this, please reach us outside of the PayPal Community. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Jan-24-2019

Hi @Anvers, I'm sorry for any confusion this transaction has caused. If the payment was refunded, it would be returned to the sender. How the payment was sent can make a difference in how the refund is issued. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Jan-24-2019

Hi @everythingsl, That's a great question and welcome to the PayPal community! Most senders have the option to send a payment using a card. The user would need to select the card they'd like to use when sending this payment. The money would be sent to your PayPal balance. Depending on your location, you should have the option to use the funds to send PayPal payments or you can withdraw your balance. I hope this information helps! Thanks, PayPal_Tricia

PayPal_Tricia · ‎Jan-24-2019

Hi @TonyaLK, I apologize for the negative experience. We offer to cover up to $30.00 for return shipping. If the shipping company is stating the return address isn't valid, please check with another shipping company or provide documentation from the shipping company that the return address isn't valid and we can review to see what other options we have to resolve the issue. I hope this information helps! Thanks, PayPal_Tricia

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