PayPal_Tricia

Hi @Ramon959,    We do not have an email address to provide. You can contact us using the Message Center on our site or using one of the other options provide.    Thanks,  PayPal_Tricia ... View more

Hi @acj20,    I'm sorry to hear of the trouble issuing a refund. Are you still experiencing this error? If yes, have you tried from a computer?  Thanks,  PayPal_Tricia   ... View more

Hi @DemarisJewelry,    I'm sorry to hear of the trouble reaching us and trouble setting up your invoices. You can find additional details about setting up invoices here.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @jwardz,    I'm sorry to hear of the trouble. This certainly sounds like something we should look into. Please reach out to our support team for assistance. You can reach us via phone, on Facebook and Twitter.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @letsgethelp,    That's a great question! You can find additional details about how to receive micro payments here.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @bulhand,    That's a great question. PayPal accounts registered in Ukraine do not have account or routing numbers.    Thanks,  PayPal_Tricia ... View more

Hi @Two-Tu,    I'm sorry to hear of the trouble logging in. It sounds like you've tried all the usual steps to resolve an issue like this. If you're still experiencing trouble logging in, it sounds like we need to look further into this. You can reach our phone/email support, on Facebook, and Twitter.    Thanks,  PayPal_Tricia ... View more

Hi @Ramon959,    I'm sorry to hear of the negative experience. Regrettably, we cannot offer account specific assistance on the PayPal Community Forum. Please reach out to a PayPal specialist via phone, email, Facebook, or Twitter for assistance.    Thanks,  PayPal_Tricia ... View more

Hi @wscott,    I'm sorry to hear of the negative experience.    To qualify for Buyer Protection, an item has to be returned to the return address provided by PayPal. Regrettably, if the item is returned to a different address and we can't confirm the merchant has received the item back, we would not issue a refund. I understand you have an email from the merchant that confirms the item was returned, but we cannot accept a screenshot or forwarded email as proof as screenshots and forwarded emails can easily be doctored. I'm not saying that's something you'd do but as it's very easy to do, as a policy, we do not accept the information unless it's provided directly by the other party. We also cannot accept a signature as proof the item was returned to a merchant because anyone can sign for the delivery.   I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @dshwshnglqd,    I'm sorry to hear of the limitation. I can certainly understand how frustrating this has been. It sounds like we need to look further into this. Please reach out to our support team for help. We can also be reach on Facebook and Twitter.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Phat62,    Hmm, that's odd. Please reach out to us so we can look into this. You can reach out to us on our Contact page, Facebook, or Twitter.    Thanks,  PayPal_Tricia ... View more

Hi @Cattegbica,    I can certainly understand how concerning this is. You mentioned the claim was closed. What type of claim did you file? Did you receive an email advising why the claim was closed?  Thanks,  PayPal_Tricia ... View more

Hi @Michael90tpi,    I'm sorry to hear of the concern. A PayPal Cash Card is linked to a PayPal Cash Plus account when you first requested the card.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Phat62,    I'm sorry to hear of the trouble. Is the email address listed on your account as the primary email address or a secondary email address?    Thanks,  PayPal_Tricia ... View more

Hi @Oxlesli,    Sorry to hear of the trouble requesting a PayPal card. Can you verify what card you're trying to request? Also, are you receiving an error? If yes, what error are you receiving?  Thanks,  PayPal_Tricia ... View more

Hi @GG7TS,    I'm sorry to hear this hasn't been resolved. Have you received an update email since completing the steps to work towards resolving this? If not, please contact our support team by scrolling to the bottom of any page on our site, selecting the Contact link, and following the steps to Contact Us so we can look into this.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @JoJ8,    That's a great question! You can find additional details about how to edit or make changes to a Subscription here.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @Jdcolombia1,    I'm sorry to hear of the trouble with this transaction. It sounds like the buyer opened 2 different claims. If you've received communication from PayPal that a claim was filed and the buyer will be returning the item, you'd need to accept the return, and you'd have the option to appeal if the item is returned to you in a different condition.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @bandtrillennial,    I'm sorry to hear of the frustration. Are you receiving an error? Is one of the PayPal accounts limited?  Thanks,  PayPal_Tricia ... View more

Hi @stephalian,    I'm sorry to hear of the trouble. I'm not sure I understand your concern. Can you clarify?  Thanks,  PayPal_Tricia ... View more

Hi @ssandeephv,    I'm sorry for the confusion, but I'm not sure I understand your message. Can you clarify?  Thanks,  PayPal_Tricia ... View more

Hi @Jen2575,    That's a great question! You can find details about shipping costs here.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @APRILFASS123 and @bash7325,    Thank you for bringing this to our attention. In this case, we do recommend deleting and reinstalling your app. However, we don't recommend downloading previous versions of our apps. If you continue to have issues with this, please report this issue to us. Just click Contact us at the bottom of the page, Log in with PayPal, then fill out the information in all the required fields.   I hope this information helps! Thanks,  PayPal_Tricia   ... View more

HI @spitvalve,    That's a great question. The receiver would see the name registered on the PayPal account and the email address the payment was sent from.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @ttroya,    I'm sorry to hear of the trouble with the buyer. Regrettably, we wouldn't be able to help if a buyer hasn't paid. I recommend reaching out to the buyer to request payment.  Thanks,  PayPal_Tricia ... View more

Hi @Erniex11,    I'm sorry to hear this happened. It sounds like you caught on pretty quickly that this is a scam. We would never ask a merchant to send a gift card to receive a payment.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @hamdymohamed,    I'm sorry to hear of the trouble. It sounds like you might have a limitation on your PayPal account. Please log into your PayPal account and go to the Resolution Center on your account. If you have a limitation, it will be noted there with details about the limitation and steps you'd need to complete to work towards resolving the limitation.    I hope this information helps! Thanks,  PayPal_Tricia ... View more

Hi @jonathannavejar,    I'm sorry to hear of the concern. This sounds like a common scam. I wouldn't recommend sending anything to the other party.   I hope this information helps! Thanks,  PayPal_Tricia ... View more