PayPal Community

It's unwise to click a link in an email that takes you to a log-in page, because the email might be a spoof and could link to a fake log-in page - constructed for the purpose of stealing log in details. It takes less time to sign in to eBay and click the 'Pay now' button, there, than it does to thoroughly check if an email is genuine.   If using the 'Pay now' button on eBay fails in the same way, then it would be best to contact PayPal Customer Services to resolve the problem (use the 'Contact us' link at the bottom of any PayPal page). Also, as eBay uses Flash and browser cookies to help to identify you, it might be worth clearing your cookies and temporary Internet files - just in case one has become corrupted. ... View more

Hello, I was wondering how you got on with your camera and if you received a refund from the seller?   It is the seller who needs to put all the claims in with post office, but they would have only gotten £46 max and the seller should have refunded you, so am wondering what happened please?     ... View more

I forgot to mention, your transaction must have been processed as a PayPal guest payment. Therefore, if the item purchased is eligible for Buyer Protection, it should be possible to open a PayPal dispute.   As the dispute would have to be filed manually, you need to email the transaction ID to PayPal and explain that you wish to open an Item Not Received (INR) dispute on a one time use (guest) account. Once the dispute is opened, you should be able to enter more details of the scam and escalate the INR dispute to claim - after a minimum period of 7-days from the payment date.   If your purchase is not eligible for Buyer Protection, or the dispute/claim is unsuccessful, then you still have the protection provided by your credit card, as a fall-back.   N.B. Initiating a chargeback will automatically close an open PayPal dispute/claim. So, don't attempt both at the same time. ... View more

The quickest way of resolving the problem would be to speak to PayPal Customer Services directly. You can obtain a PayPal telephone number and Secure Web PIN by clicking the Contact us link (at the bottom of any PayPal web page), followed by Call Us and then the Call PayPal Customer Service link.   I believe that PayPal_Siobhan asked if you were using your home PC, because eBay/PayPal use Browser and Flash cookies to help to identify users. All sorts of strange problems can occur if your PC has a damaged cookie or temporary Internet file. So, clearing your cookies and temporary Internet files might help (it certainly will not do any harm). ... View more

@simpleme wrote: Is PayPal regulated by FSA? Anyone?  Coz u cant just refer yourself to be a bank and some silly **bleep**.....Can anyone tell me if this site is at all regulated? PayPal moved its European headquarters to Luxembourg, in 2007, where it was granted a bank license. It's now regulated by the Commission de Surveillance du Secteur Financier (CSSF) - the Luxembourg equivalent to the FSA.   In the UK, PayPal remains a voluntary member of the Financial Ombudsman Service (FOS), and abides by FOS rulings.   This was covered in a BBC Money Box interview with PayPal spokesman Carl Olav Scheible. You can listen to the interview here: http://news.bbc.co.uk/media/audio/42946000/rm/_42946075_paypal.ram ... View more

Hey there,   Did you send the item back before opening the case?   If in a case where the item is not as described the item is to be returned to the seller, PayPal will provide an address to return the item to.   Once you have sent the item to this address with valid tracking the case can be closed in your favour.   With regard to PayPal not being able to view the tracking information, do call and ask them to look at it while you’re on the phone as I_know_nothing says. Have the royal mail website open in front of you as well so you are both looking at the same thing. ... View more

Thanks for your help, I have escalated to a claim today, and am awaiting the results and questions from Paypal. Ill keep you updated. . .      Fingers Crossed!!  ... View more

I'm pretty sure that they got it, otherwise thay would of emailed me saying that they never received it or opened up a dispute. I was reading that another user sent an item with a tracking number yet lost their case as the credit card company favoured in the buyers case and they lost their money and item which is what happened to me. Personally i think paypal should stop credit cards being used as payment as it seems alot of scammers use this method, but then again if you wanted to transfer money from your bank to your paypal account does that still make any difference? ... View more

If the item was sold on eBay, you can open an unpaid item case (in the eBay Resolution Centre) 4-days after the sale. After a further 4-days, if the buyer still hasn't paid, you can close the case and receive a final value fee credit from eBay. For details, please see: http://pages.ebay.co.uk/help/sell/unpaid-items.html   It's unwise to re-list until you have completed the unpaid item process, as the original buyer might still pay, and you could end up with two buyers of the same item. Also, once the process is complete, the buyer will receive an unpaid item strike and will be prevented from leaving bad feedback for you.   Sellers cannot leave negative feedback for non-payers, but can set their buyer requirements to block bids from buyers with 2 (or more) unpaid items recorded on their account: http://pages.ebay.co.uk/help/sell/buyer-requirements.html ... View more

Great advice I_know_nothing   Janis-ST, if you need specific assistance or advice regarding your ongoing claim, you can always contact Customer Service directly.   Hope this helps, Maria ... View more