PayPal Community

Hi there Rawkanime,    With a case like this you will need to log into the Resolution Centre, normally all you are required to do is provide us with your tracking number that shows the item has been sent & we can release the funds.   Siobhan  ... View more

@liamiwicsh wrote: Is there anyway that I can do something else to get the money back I paid for them? If you funded the PayPal payment with a credit card or VISA debit card, then your card provider may be able to recover your money with a chargeback. Please see section 13.11 of the PayPal User Agreement.   See also: http://www.telegraph.co.uk/expat/4201389/Play-your?-cards-with-care-in-online-dealings.html   and http://news.bbc.co.uk/1/hi/programmes/working_lunc?h/4260806.stm ... View more

Is the email receipt actually from PayPal?   It might be a phishing email - made to look as though it's from PayPal. The sender hopes that you will click a link in the email and attempt to sign-in to a fake PayPal web page. Thereby, giving away your account details.   A genuine PayPal email will always have your full name in the greeting. A fake email will usually have something generic, like "Dear PayPal customer".   If it is a fake email, forward it to spoof@paypal.com and then delete it.   ... View more

Hi I_know_nothing,   Thanks for posting the link and for your advice   Kudos, Maria ... View more

You can pay the extra amount using 'Send Money' from your PayPal account. When you click the 'To' box (to enter the recipient email address), a drop-down list of those you've paid recently will appear. If you not sure which one is your seller, go to the transaction details of your original payment and copy the seller's email address from there.   One disadvantage of topping up your original payment is that PayPal will charge the seller another transaction fee. A better way, would be to ask the seller to refund your original payment and to send you an amended eBay invoice - for the full amount. This would also simplify any buyer protection dispute - should the need arise. ... View more

Hi SUHAILA,   If I've read your post correctly, you paid for the boots directly with a PayPal credit card (instead of the PayPal 'Send Money' service). As I've never had a PayPal credit card, I'm not familiar with the procedure for disputing a transaction. Is it not explained in the terms and conditions document that would have been supplied with the credit card?   Anyway, I presume that you tried the following: Signed-in to PayPal and clicked Resolution Centre (Under the My Account tab) Clicked the Dispute a Transaction button Selected "Item dispute: I did not receive an item I purchased or the item I received is significantly not as described" and clicked the Continue button Clicked the Find transaction ID button (next to the Enter transaction ID text box) Looked for the transaction for your boots in the history window that popped up, but were unable to find it - hence couldn't click the Transaction ID number. If that is the case, then you will require assistance from PayPal Customer Services to open your dispute.   I've never had a problem getting past PayPal's automated system, to speak to a representative. This is all that was necessary: Obtain PayPal's telephone number and a Secure Web PIN by clicking the CONTACT US button on the PayPal home page, followed by Call Us and then the Call PayPal Customer Service link Dial the number given and enter the PIN when prompted Follow the menus using the telephone keypad or say 'Agent' when prompted for a verbal input Alternatively, you might try something that works with many other automated systems: Simply do not respond to any prompts (apart from entering your PIN) - just wait for the message "Please hold while we connect you to a representative" (or words to that effect).   Good luck. ... View more

You can probably resolve this more quickly by telephoning PayPal. Ask the customer services representative to confirm that the online tracking proves that the item was returned and that the documentation that you supplied shows where it was delivered. If they require any more documentation, ask them to explain why.   To obtain PayPal's telephone number and a Secure Web PIN, click the CONTACT US button on the PayPal home page, followed by Call Us and then the Call PayPal Customer Service link.   If you do not win your claim, but funded your PayPal payment with a credit card or VISA debit card, your card provider may be able to recover your money with a chargeback. Please see:   http://www.telegraph.co.uk/expat/4201389/Play-your-cards-with-care-in-online-dealings.html   http://news.bbc.co.uk/1/hi/programmes/working_lunch/4260806.stm ... View more

The transaction does not show in your PayPal account because you have not been paid. The email that you have received is a fake. The fake email used in these phone scams often claims that PayPal is holding the payment, and that it will be released to you when you enter a tracking number for the shipment of the phone. PayPal do not offer any such service.   As you have not been paid for the item, you do not need to worry about refunding the buyer.   If the phone was sold on eBay, you can open an unpaid item case (in the eBay Resolution Centre) 4 days after the listing ended. After another 4 days, you will be able to close the case. eBay will then credit  their fees back to your account, and you can then re-list your phone. Details of the unpaid item process can be found here: http://pages.ebay.co.uk/help/sell/unpaid-items.html   The person in the Post Office who advised you, prevented the theft of your phone and should be highly commended. ... View more

If you try to open an INR (Item Not Received) dispute in the eBay Resolution Centre, you will probably be advised that you have to wait until 3-days after the expected delivery date. Yon can open an INR dispute in PayPal's Resolution Centre immediately, but you will not be able to escalate it to a claim until 7-days after the payment date.   It is likely that all traces of the listing will now have been removed from eBay. In which case, you would have to contact Customer Services directly to open the dispute with eBay. Regardless of whether you use the eBay or PayPal Resolution Centre, you're unlikely to receive a refund this side of Christmas.   If the seller enters a tracking number into the dispute, be careful what you sign for. The seller may have posted some small piece of junk to you, as part of the scam. ... View more